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WORK ACTIVITY COORDINATOR

ADMINISTRATIVE SPECIALIST II

Recruitment #24-001756-0137

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a contractual position.

 

GRADE

11

LOCATION OF POSITION

Maryland Department of Human Services
Calvert County DSS
200 Duke Street
Prince Frederick, MD 20678

Main Purpose of Job

The main purpose of this position is to analyze data, work plans, and employment goals to ensure customers receive their required employment activities and removing barriers to employment. This individual is responsible for placing customers in job readiness and employment activities. The position enters, monitors, and reviews work information entered on WORKS and the E&E (Eligibility & Enrollment) system to ensure information is accurate in both systems.

POSITION DUTIES

  • Examine TCA cases within E&E and WORKS to verify that coding of cases is accurate in both systems. The objective is to conduct a weekly review of all work participants and a quarterly review of all children under one year of age.
  • Provide job retention services as necessary and required. Must support the customer up to one year following the acquisition of employment. Work closely with customers to address any barriers hindering their employment opportunities. Attend community events such as job fairs, career fairs, partnership meetings, and job readiness training sessions organized by the Chamber of Commerce.
  • Actively participate in the SPC-QI Committee by offering input through recommendations for action steps, procedural guidance and modifications to processes that align the Committee's objectives. 
  • The incumbent will consistently deliver customer service to both internal and external customers that meets or exceeds the standards established by the Department.    

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess:

  • Candidate should possess the experience to provide intensive case management.  Must be able to create work plans in collaboration with customers and providing the essential support needed for clients to secure and sustain employment.
  • One year of experience with Microsoft Office/Google Sheets.
  • Capability to engage with all agency personnel efficiently and professionally within appropriate timeframes.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Calvert County DSS, Attention: Swaby-Ann Toney-Spencer, 200 Duke Street, Prince Frederick, MD 20678.
Incorrect or incomplete application forms, or resumes in place of the application, will not be accepted. If you have any questions concerning the recruitment process for this position, please email calvertdss.hr@maryland.gov; include the job title and recruitment # in the subject line.


TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.



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