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Program Unit Manager

HUMAN SERVICE SPECIALIST V

Recruitment #24-001804-0005

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Introduction

 

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. 


We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

GRADE

ASTD16

LOCATION OF POSITION

Prince George's County Office of Child Support
Programs Unit
4235 28th Avenue, Suite 135 
Temple Hills, MD 20748

Main Purpose of Job

The main purpose of this position is to perform as a senior level manager responsible for providing professional, administrative, and supervisory staff work in managing the daily operations of the assigned Division. The incumbent is responsible for achievement of service, accomplishment of unit goals and improvement of operational efficiency and effectiveness.

POSITION DUTIES

  • Organizational Management: Plans, directs, organizes, leads, and coordinates the administration of Child Support programs. 
  • Unit Performance Management: Monitors and tracks performance of assigned units by identifying problematic areas and making recommendations to the Deputy Director. Plans, directs, organizes, leads, and organizes the daily activities of assigned units. 
  • Staff Supervision: Supervises, motivates, and evaluates Child Support Specialist Supervisors and support staff. 
  • Customer Correspondence: Ensures the proper and timely response to customer inquiries in accordance with local office policies and procedures.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EXPERIENCE: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

NOTES:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

1. Two years of supervisory experience.

2. One year of experience using computer software such as Microsoft Word, Excel, Google Docs, Google Sheets, and Google Forms.

3. One year of experience in Project Management.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. 

It is important that you provide complete and accurate information on your application. 

Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: 

STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

Or email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.



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