When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
This is a full time contractual position.
GRADE
16
LOCATION OF POSITION
Maryland Department of Human Services
Family Investment Administration
25 S. Charles St.
Baltimore, MD 21201
Main Purpose of Job
This position is responsible for providing program and system training to the Department of Human Services (DHS) personnel including but not limited to the Family Investment Administration (FIA) employees, vendors and key stakeholders. The Policy Trainer will have proficient knowledge and experience in the following FIA programs; Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Temporary Disability Assistance Program (TDAP) and Public Assistance to Adults (PAA). The incumbent will have some knowledge of the eligibility rules associated with Modified Adjusted Gross Income (MAGI) Medical Assistance, Non-MAGI Medical Assistance and the Child Care Scholarship Program (CCSP). The incumbent will have proficient knowledge in computer and web-based eligibility software.
POSITION DUTIES
Delivers statewide training for DHS employees, key stakeholders and vendors to provide program, system and policy instruction that meets the need of the organization
Develops, writes, and prepares FIA program training material.
Maintains proficient knowledge of all FIA programs that meet specific training needs for new and tenured case managers.
Creates and administers FIA training evaluations to ensure instructional effectiveness and determine the impact of training on employee skills and key performance indicators.
Participates in creating needs assessment surveys to design, develop and deliver training on new or existing programs and procedures.
Serves as a training liaison for FIA programs and provides technical assistance on FIA programs and procedures.
Collaborates with internal and external stakeholders.
MINIMUM QUALIFICATIONS
Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
The successful candidate will have demonstrated many or preferably all of the following:
One year of experience working in a Family Investment program.
One year of experience developing program policies and analyzing program data.
One year of experience interpreting federal and state program regulations, policies and procedures.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.
If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
