HUMAN SERVICE SPECIALIST V

Position 1

• Conducts Quality Assurance reviews with the 24 Local Offices of Child Support (OCS).
• Coordinates Local OCS preparation and participation in the Quality Assurance process.
• Conducts face-to-face meetings, trainings, telephone calls, technical assistance, and prepares and sends formal correspondence.
• Gathers and analyzes data, including CSA Indicators, case reviews, and other data sources. 
• Conducts comprehensive child support reviews in the Child Support Enforcement System (CSMS) following the formal case review instrument.

Position 2

• Assists with the development and implementation of the customer services division policies and procedures.
• Maintains on-going contact with the local offices.
• Provides follow up for inquires and assigned task requiring the Department of Human Services Secretary's or Executive Director's review and approval.
• Coordinates with local offices to resolve problems that have not been completed at the local office level.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience performing quality assurance in a Human Service Program.

One year of experience in a Child Support Administration program.

One year of experience using Microsoft Office Suite Word Suite computer software such as Word, Excel, or PowerPoint.

One year of experience with Federal guidelines, technical eligibility policies and standards.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.