MEDICAL ASSISTANCE TRANSPORTATION PROGRAM SUPERVISOR

12

Howard County Health Department

This Position serves as the Program Supervisor of the Howard County Health Department’s Medical Assistance Transportation Program. This program is funded by the State Non-Emergency Medical Transportation (NEMT). Both State and County guidelines are followed to operate this program and provide services. The Medical Assistance Transportation Program (MATP) provides transportation as a last resort for members of the community with no other means. This includes various modes of transportation including sedan/van, wheelchair, and ambulance. The Program Supervisor works collaboratively with the Director, Deputy Director, and oversees the staff of the MATP Program to improve health disparities by assuring access to medically necessary health care services. The supervisor will ensure eligibility guidelines for the program are followed. The supervisor will review staff members self-check reports. The program supervisor completes vendor billing, auditing, and approval of payment. The position will complete grant applications and Request for Proposals (RFP) for vendors as directed by MDH time table and works collaboratively with County to implement. Responsible for MDH site visits. The position also completes the yearly budget of 2.4 million dollars and other fiscal responsibilities as required by the State and Health Department. The position is responsible for completing all monthly and quarterly reporting both internally to the Director and to the State representatives. This position is responsible for all complaints and concerns internally and externally and to work with County and State representatives to complete resolutions. This includes monthly meetings with the contracted vendor and on-site visits.

This position is eligible for hybrid telework. 

50%  Program and Vendor Monitoring
Oversees the Medical Assistance Transportation Program for accuracy and compliance to State and County guidelines. Ensure all policies and procedures are abided by. Reviews transportation trends and submits monthly reports to the Deputy and Director. Attends monthly meetings and provides program updates (1:1, Supervisor, Quarterly Bureau and Town Hall). Reviews scheduled transportation to ensure medical necessity. Confirms client eligibility guidelines are enforced. Ensuring the selected vendor compliance by reviewing no show reports and canceled rides. Receives and schedules rides for transportation requests during staff shortages. Send new clients Medical Assistance Transportation packets. Confirm appointments verification among staff are processed by State guidelines. Communicates daily with Transportation vendor to ensure communication and compliance are open. Meet with the vendor monthly to discuss trends. Meeting with the vendor quarterly on site.            

30% Supervision
Approves leave requests and timesheets.  Manages performance of staff by providing guidance, direction and completing semi-annual performance evaluations (PEPs).  Addresses any performance issues in a timely manner and follows HR policies and guidelines when doing so.  Facilitates staff development and training.  Participates in the hiring process for vacant positions and onboards new employees.  Provides program orientation and updates to current staff.  Ensures programmatic documents are kept current including (but not limited to) Program Overview and Orientation Plans, bureau/ program specific policies or standing orders, contact lists, etc.  Monitors performance of employees on site and during remote work. Ensure all staff are following NEMT COMAR 10.09.19. guidelines. Ensure all staff have access to program policies and procedures. Assigns training for staff. Responsible for team building exercises. Disciplinary actions for staff as necessary to include verbal and written counseling follows HR policies and guidelines when doing so. Provides onsite coverage as needed.

15% Budgetary and Fiscal Monitoring and Reporting 
Completing monthly invoice monitoring and reconciliation. Ensure all modes of transport are paid for appropriately. Assess penalties and charge accordingly. Monitor monthly billing of transportation to ensure adequate funds for future payments. Contact the fiscal department and complete necessary documentation to request additional funding. Responsible for completing the yearly grant budget F738N of 2.4 million dollars.

5% Other duties as assigned by the Howard County Health Department:
Possess a broad understanding of HCHD services and can refer to other programs. Participates in necessary drills and exercises, responds to emergencies as appropriate, keeps abreast of policies and procedures in the program, bureau and department. Completes all required trainings. Participates in quality improvement efforts within the program. 

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work. 

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

 

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.