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LICENSING & REGULATION INVESTIGATOR I

CONTRACTUAL

Recruitment #24-002166-0001

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Introduction

**RECRUITMENT REPOST**
**PREVIOUS APPLICANTS NEED NOT REAPPLY**
The Maryland Department of Labor is accepting applications for the position of Licensing and Regulation Investigator I within the department of Occupational and Professional Licensing. The main purpose of this position is to access general compliance, research, mediate, and resolve complaints filed with the Board of Barbers and the Board of Cosmetologists. (This is a contractual position).

GRADE

ASTD10

LOCATION OF POSITION

1100 N. Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to access general compliance, research, mediate, and resolve complaints filed with the Board of Barbers and the Board of Cosmetologist; to initiate and support administrative and/or criminal proceedings ;to educate and provide detailed information to licensees and consumers regarding the established laws and regulations of both Boards.

POSITION DUTIES

Duties may include, but not limited to:

  • Assesses compliance and investigates complaints using interviewing and observational skills. Maintains knowledge of the licensing agency regulations. Discusses and determines appropriate action to resolve violations and compliance issues . Inspects barbershops and salons to assess compliance, verifies operational permits, investigates consumer complaints, and conducts various required inspections within the state of Maryland. Consults with administrative staff and regulatory code agencies to determine violations. Generates detailed, factual and well written reports based on inspection findings and occasionally presents findings to the respective Board or at hearings.

  • Answers telephone inquiries, assists walk-in customers and provides general and appropriate information for consumers to address their needs and concerns. 

  • Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience conducting investigations, which require obtaining and analyzing factual information and preparing reports of findings and conclusions for administrative or court hearings.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

Experience conducting investigations, which require obtaining and analyzing factual information and preparing reports of findings and conclusions for administrative purpose or court  hearings

Experience with strong writing skills  with the ability to document and prepare accurate formal reports and presenting detailed information in a conclusive, technical and factual manner.

Experience conducting investigative  site visits throughout the entire State of Maryland which may require extensive travel.
 
Experience to educate and inform licensees on standards of compliance with governing laws and regulations

Bilingual candidates (Spanish/Mandarin/Korean

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Upon appointment, employees in this classification possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor will be required to put the license or outside activity in an “Inactive” status.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DL/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS. 

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. 

For positions that require Bachelor/Master Degree etc: 

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

Contractual Benefits 

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave Benefits

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty

attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include

your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely

processing.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor
Attn: Donna L. Watson 24-002166-0001
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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