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ADMINISTRATIVE OFFICER III

Recruitment #24-002247-0072

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Introduction


 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 
 

GRADE

15

LOCATION OF POSITION

Baltimore City Department of Social Services
Continuous Quality Improvement & Quality Service Review Unit
3007 East Biddle Street
Baltimore, MD 21213

Main Purpose of Job

This position is in charge of implementing BCDSS' Continuous Quality Improvement (CQI) and Quality Service Review (QSR) processes for the child welfare program, ensuring that BCDSS provides effective services to children and families, resulting in positive outcomes such as child safety, well-being, and permanency. In addition, this position conducts program evaluations of BCDSS' child welfare programs to evaluate case practice within the child welfare system at BCDSS, including: conducting and/or participating in QSRs in accordance with its model within the Out-of-Home Program (OHP) and Family Preservation Program (FPP), performance analyses, federally mandated Child and Family Services Reviews (CFSR), special project reviews, and other assignments in support of the Agency's CQI activities.

POSITION DUTIES

  • Conducts case evaluations by interviewing children, families, and community stakeholders, auditing documented case material, and synthesizing obtained information to identify pertinent findings. 
  • Prepares comprehensive and convincing evaluation reports; assessing performance and data results; and advising on measures to improve child welfare practice, performance, and outcomes.
  • Prepares and schedule (QSR)activities and interviews using defined procedures and schedules.
  • Analyzes data and collected information to identify trends and areas for strength and improvement.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience using Microsoft Office and Google Suites. 
One year of experience managing data collections.
One year of experience working with child welfare agencies or groups.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or, email dontia.walker@maryland.gov, toll-free: 1-800-332-6347.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and  people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.



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