Introduction
The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland's 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.
GRADE
ASTD11
LOCATION OF POSITION
200 St. Paul Place
Baltimore, Maryland 21202
Main Purpose of Job
The Office of the Attorney General is seeking applicants for a contractual Administrative Aide to assist in the administration of the Health Education and Advocacy Unit in the Consumer Protection Division. This position is a full-time, in-office position; it is not eligible for telework.
If you're passionate about being part of a mission-driven team, detail oriented, with excellent written and verbal communication skills, and are comfortable using a client management database, you can help us make a difference in the lives and health of Marylanders!
POSITION DUTIES
Responsibilities and duties include:
• Intake of written, oral, and electronic correspondence.
• Scan communications into the unit’s database.
• Data entry of all forms of consumer contact.
• Oral and written communication with consumers, healthcare providers insurers, and others.
• Close case files.
• Assist with office reception duties.
• Provide administrative support to the unit’s directors, staff and volunteers.
• Assist with Public Information Act responses.
• Assist with the day-to-day activities of the unit.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years performing secretarial work or clerical work involving typing duties.
Notes:
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
The ideal candidate will have:
1. An Associate degree with at least two years of administrative experience.
2. Proficiency using MS Office Suite.
3. Experience using a database program, preferably a customer management database program.
4. Experience in a health insurance or medical practice setting.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
NOT APPLICABLE.
SPECIAL REQUIREMENTS
Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.
SELECTION PROCESS
Applicants who meet the minimum and selective qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.
Successful candidates will be placed on the eligible list for at least one year. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
Please submit an on-line application and resume. Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire to: Gina Mallory, Human Resources, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. TTY Users: call via Maryland Relay
If you have specific questions about recruitment, please call 410-576-6440 or email hr@oag.state.md.us.
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.
