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ADMINISTRATIVE AIDE

Recruitment #24-002572-0024

GRADE

ASTD11

LOCATION OF POSITION

16 Francis Street
Annapolis, MD 21401

Main Purpose of Job

The Admin Aide provides a comprehensive range of office manager and support services to the Office of the Secretary and the Department’s Executive and Communications, Outreach and Advocacy teams. This range of support services includes but is not limited to answering and returning phone calls from the public, responding to email communications, and managing constituent inquiries; managing office calendars and parking; maintaining adequate office supplies; coordinating constituent visits to the Office of the Secretary as needed; conducting research into policy and other issues as needed; and assisting with ad hoc administrative projects as they arise.

POSITION DUTIES

Manage communications incoming to the Office of the Secretary of the Maryland Department of Veterans and Military Families (formerly the Maryland Department of Veterans Affairs).

Manage inquiries from the Governor's Office of Constituent Services, forwarding them to the correct Department personnel and responding as appropriate. 

Serve as Office Manager to the Department's headquarters office in Annapolis. 

Coordinate and track activities of various boards and commissions staffed by Department staff. 

Provide other administrative support as needed.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Three years experience as an office manager or personal assistant to an executive. 
  • Three years experience answering phone calls to provide customer service to members of the public, constituents, external customers, etc. 
  • Strong skills in the Microsoft Office suite of applications. 
  • Outstanding written and oral communications skills. 
  • Outstanding skills in organization. 
  • High level of attention to detail.

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended.  However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management Recruitment and Examination Division, 301 W. Preston Street, Room 608 Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment.  No postmarks will be accepted.

 

For questions regarding this recruitment, please contact DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.  

 

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-260-6622 or MD TTY Relay Service 1-800-735-2258.

 

We thank our Veterans for their service to our country.

 

People with disabilities and bilingual candidates are encouraged to apply.

 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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