ADMINISTRATIVE AIDE

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

ASTD 0011

Baltimore City (Hybrid)

Provide administrative support to the investigators of the Property & Casualty Complaints Unit. Maintains supply inventory and processes special orders for the Complaints Unit.

The Maryland Insurance Administration is recruiting to fill an Administrative Aide position in the Property and Casualty Complaints Unit. This position provides administrative support to the designated investigators. Duties include generating letters, scanning and/or photocopying documents. This position will maintain files manually and electronically, will answer telephone calls as needed, and will serve as backup to other clerical support staff.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience performing administrative tasks for multiple people.

2. Experience managing a high volume of calls.

3. Experience using Microsoft applications.

4. Experience in the property and casualty insurance industry.

5. Ability to operate basic office equipment.

Limited to Current Employees of the Maryland Insurance Administration

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Applicants who meet the minimum qualifications will be evaluated.  The evaluation may consist of a rating of your application based on your education, training and experience as they relate to the requirements of the position.  It is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service may be required prior to hire. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Applicants meeting the minimum qualifications will be placed on the Eligible List categorized as QUALIFIED and remain eligible for consideration for at least one year from the date of examination.

STATE OF MARYLAND BENEFITS

Please contact: lynn.hill@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred.  If you are unable to apply online, you may submit an application by mail.  The paper application must be received by close of business, on the closing date for the recruitment.  Postmarks will not be accepted.  Incorrect application forms will not be accepted.

Applications may be mailed to:

Maryland Insurance Administration, Human Resources Division

200 St. Paul Place, Suite 2700

Baltimore, Maryland 21202

TTY Users call Maryland Relay Service at 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.