ADMINISTRATOR I

Current Contractual Employees that are employed at the Department of Veterans and Military Families May Apply

16

16 Francis Street

The Constituent Services Manager will be responsible for responding to public contacts made to the Department to ensure that questions are answered, problems are solved, and concerns are resolved. The incumbent will be responsible for collecting data to include who is calling, the purpose of calls, and how calls are resolved. The incumbent will also provide outreach event support for the MDVA Communications, Outreach, and Advocacy Program.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

Current Contractual Employees that are employed at the Department of Veterans and Military Families May Apply

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended.  However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management Recruitment and Examination Division, 301 W. Preston Street, Room 608 Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment.  No postmarks will be accepted.

 

For questions regarding this recruitment, please contact DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.  

 

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-260-6622 or MD TTY Relay Service 1-800-735-2258.

 

We thank our Veterans for their service to our country.

 

People with disabilities and bilingual candidates are encouraged to apply.

 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.