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MEMBER SUPPORT SPECIALIST

Administrator I

Recruitment #24-002586-0100

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Introduction

This is a Skilled Service, merit position with full State of Maryland benefits. 

Agency Mission

Whether they're preparing our state for climate change, tutoring our students, or caring for the sick, young people should have the option to perform important service today and build a foundation for our shared future. This is the first effort of its kind in the nation, and Maryland will lead the way. 
 
– Governor Wes Moore announcing the Service Year Option 

The Department of Service and Civic Innovation was established by the Serving Every Region Through Vocational Exploration (SERVE) Act of 2023 with the purpose of promoting service and volunteerism in the state of Maryland. The SERVE Act also launched two new exciting service pathways for eligible youth and adults, in addition to existing volunteer and service opportunities available through​ the Governor's Office on Service and Volunteerism GOSV.

DSCI offers full, subsidized health benefits, a flexible work schedule, telework and training, advancement and career path opportunities, casual business dress on Fridays, and a competitive salary. There is ample free parking near our office located in downtown Annapolis, Maryland and in our Silver Spring satellite office.

GRADE

16

LOCATION OF POSITION

45 Calvert Street
Annapolis, MD 21401

Main Purpose of Job

Serves on a team of Member Support Specialists responsible for providing the full range of recruitment, selection, pre-service, in-service, and post-service technical support services for Members enrolled in the Maryland Corps/Service Year Option Program. Specific responsibilities of the Member Support Specialists include: assisting with completion of the candidate onboarding; coordinating arrangements for Maryland Corps/Service Year Option Members to attend Orientation and Launch Events; providing on-site staff support at trainings as required; and reviewing of enter on duty documentation; processing any required information for transportation related actions; answering member questions about wrap around services and other issues during the year of service via phone, email and chat, processing early termination and close-out paperwork for the member. Independently performs assigned duties within defined guidelines and seeks assistance of team leader in the event of unusual or precedent cases. Day-to-day work is supported and monitored by a supervisor and overall quality/quantity of performance is informed by other DSCI Staff.

POSITION DUTIES

The Department of Service and Civic Innovation is seeking an enthusiastic individual to serve on the Member Support Services team. 

This individual will serve as a Member Support specialist, conducting outreach, reviewing candidate data and providing assistance to applicants, members, alumni, supervisors and DSCI staff to include responding to member information requests, follow up and orientation support.  

The ideal candidate must demonstrate excellent communication and customer service skills.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

  1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 
  2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience. 
  3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. 
  4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). You must include clear and specific information on your application referencing your qualifications.   

  • One year of service-related experience (e.g., AmeriCorps, Peace Corps, Jesuit Volunteer Corps or other) or one year of working in a setting with young adults (e.g., residence hall, university, AmeriCorps program, etc.) or in an Apprenticeship or Mentorship program. 
  • One year of experience in Microsoft Office (i.e., Word, Excel) and Google Suite (i.e., Google Docs, Google Sheets).
  • One year experience with client management and related software (CRMs such as PeopleSoft) or one year experience with data and assessment analysis.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

 

 

 

EXAMINATION PROCESS

The assessment will be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related experience and education. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Please note that your answers on the Supplemental Questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may email the application, supplemental questionnaire and other materials (if applicable) to the email address below before the filing deadline. You must include the following information on at least one of the pages you submit:

1.  First and Last Name
2.  Recruitment Number (located at the top of the bulletin)
3.  The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email tiffany.watts@maryland.gov at the Department of Service and Civic Innovation, Human Resources Office. Incomplete applications and/or resumes in lieu of application will not be accepted.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply for all recruitments. 

DSCI values the experience gained by Veterans while serving our country and welcome them to apply.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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