Introduction
Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in
Maryland have paid time off for medical and family reasons. FAMLI is a social insurance
system covering 2.6 million workers and 180,000 employers, delivered as a digitally native,
public-facing service. We’re in the early stages of building something as big and as
far-reaching as unemployment insurance or a new health department. We know that delivering
services primarily through a website, over the Internet, is a new way of doing business in
government.
The Training and Quality Assurance (QA) team is responsible for developing, implementing,
and continuously improving the training programs and materials for the FAMLI Division. The
Customer Care, Employer Services, and Claims and Benefit Payment staff will require
comprehensive training on performing their job duties, as well as using the Division’s
technological platform and understanding the rules and regulations of the FAMLI program,
leading up to each phase of the FAMLI program’s public launch. The Training and QA team
will also ensure employees are performing their responsibilities according to the training.
Resumes can be submitted as additional information, but the application must be fully completed to avoid rejection.
GRADE
16
LOCATION OF POSITION
100 S. Charles Street
Baltimore, MD 21201
Main Purpose of Job
Family and Medical Leave Insurance (FAMLI) Division Trainers facilitate training across the
FAMLI Services team. They help create and develop trainings for the Customer Care, Claims
and Benefits Payment Management, Employer Services, and Insurance Plan Compliance
teams, in collaboration with the Training and Education Manager and FAMLI leadership. They
also work with the Quality Assurance team to evaluate employee compliance with training.
Training and staff development is essential to the success of the FAMLI Division, given the
program’s reach and complexity. FAMLI Trainers are key to fulfilling FAMLI’s mission to
ensure Maryland workers get paid when they need time to care for themselves or their
families.
POSITION DUTIES
Duties of this position include but are not limited to:
● Work with FAMLI leadership and the Training and Education Manager to create, develop, and continuously improve training materials and programs.
● Maintain open communication with FAMLI Services management and team members to ensure that all needs are met.
● Work with Quality Assurance and Services management to monitor and ensure employees are performing their responsibilities according to the training.
● Conduct orientation programs and arranging on-the-job training for new hires.
● Conduct refresher training for seasoned staff members.
● Resolve any specific problems and tailoring training programs as necessary.
● Schedule training classes to meet the needs of Customer Care, Employer Services, Insurance Plan Compliance, Benefits Payment Management, and Claims Management directorates.
● Conduct surveys and evaluations to measure effectiveness of training programs.
● Analyze the results of surveys and evaluations of training programs, and develop appropriate modifications if needed.
● Research new training methods to improve training effectiveness.
●Trainers may be tasked with replying to customer inquiries during high volume periods.
● Performs other related duties as required.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
● Three or more years of experience in job training and education facilitation.
● Two years of experience in monitoring and evaluation of training programs.
● Two years of experience with learning management systems (LMS).
● One year of experience with training and education in regulatory environments.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
All information concerning the qualifications, including any required documentation (diploma,
transcript, certificate, etc.) must be submitted and received by the closing date. Information
submitted after this date will not be considered. Applications that meet minimum and/or
selective qualifications will be placed on the eligible list for one year and referred to the hiring unit for interview selection. Units will
select those candidates most closely demonstrating the qualifications for the interview.
A resume and cover letter are strongly encouraged for this position. Please upload one
Word or PDF file that includes your combined cover letter and resume using the “Transcript”
upload function, or via the JobAps “Other” tab.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to
the requirements of the position. It is important that you provide complete and accurate
information on your application.
BENEFITS
This is a full-time, permanent position and eligible for full State benefits, which include:
● Flexible hours and hybrid teleworking
● Paid holidays 12-13 per year
● Generous paid leave package (annual, sick, personal and compensatory leave)
● State Pension ("defined benefit" plan)
● Tax-deferred supplemental retirement savings plans (401(k) and 457)
● Comprehensive, subsidized health, dental and prescription plans with little to no
deductibles, free generic prescriptions, and free preventative health services
● Flexible Spending Account plans for Health Care and Daycare
● State Employees Credit Union
To learn more, please click this link:
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department of Labor/Office of Administration
Attn: Erika Leonard-Anderson 24-002586-0102
100 S. Charles Street 5th Floor
Baltimore, MD 21201
The MD State Application Form can be found online.
For additional information, please contact Erika Leonard Anderson via email at erika.leonard-anderson1@maryland.gov.
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
