ADMINISTRATOR II
Functional Business Analyst
Recruitment #24-002587-0072
Department | Maryland State Retirement and Pension Systems |
---|---|
Date Opened | 8/22/2024 11:59:00 PM |
Filing Deadline | 9/5/2024 11:59:00 PM |
Salary | $64,984.00 - $104,954.00/year |
Employment Type |
Full-Time
|
HR Analyst | Cecelia Smith |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
The Maryland State
Retirement Agency is the administrator of the Maryland State Retirement and
Pension System. The System is a multi-employer, public employees’
defined benefit retirement system composed of twelve (12) separate
retirement and pension systems with additional plan components, supporting
over 397,000 active members, retirees and beneficiaries. The Agency
is embarking on a multi-year re-engineering of its retirement-related business
processes, in addition to acquiring and implementing support technologies
(e.g., member relationship management, document management, and workflow
management) and adapting existing pension administration programs to secure
online real-time transaction processing.
The accomplishments of
the Business Operations Office arguably have the greatest impact to the Agency
in achieving its Mission Statements, most notably to: Accurately and timely pay
retirement allowances provided by State Pension law to the System’s retirees
and their beneficiaries; and to efficiently collect the required employer and
member contributions to fund the System.
Without Maryland Pension Administration System (MPAS), the agency’s
automated processing system, staff would not be able to see through the
available screen views and process the data critical to agency operations and
plan administration. Improvements made
to MPAS; the Agency’s automated processing system far outweigh the benefits
staff can achieve through addressing of individual records.
We are currently
recruiting to fill two vacant Administrator II positions in our Business
Operations Office Division. These Hybrid positions will require the
candidates to be in the office three days per week.
GRADE
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
MSRA office is located
in downtown Baltimore, with access by bus and Metro (Charles Center
Station). Parking is provided in the Agency's building.
Main Purpose of Job
POSITION DUTIES
- This position requires the application of inductive and deductive reasoning to reach logical solutions when evaluating test results. Evaluates, participates, leads and/or directs testing activities to ensure that solutions are following Agency laws, regulations, and procedures. Testing must ensure that existing business requirements and functionality is accurately achieved in the system’s architecture allowing for end users to perform their jobs.
- This incumbent is expected to become a subject matter expert, demonstrating extensive knowledge of Agency laws, regulations, practices and procedures during performance of business analyst duties. Of particular importance is gaining a complete understanding of the various Agency calculations (i.e. retirement benefits, interest, refunds, etc.)
- As a business analyst participating in the development of MPAS, this position may have an integral role in the training of system users in the MPAS or MPAS+ applications. Including evaluations, participates, leads and/or directs efforts to document any new systems or processes and to facilitate end user training promoting effective system utilization within the business units.
- Responsible for ensuring that any business requirements defined for a large-scale project, or a Change Request initiated as part of on-going operations and maintenance support activities are understood and complete to promote successful solution development and implementation. Requires consultation with system users and developers to facilitate planning, development, and testing of the revised application for the purpose of ensuring the business requirements are achieved in the application. In collecting and analyzing data used as the basis for determining system application requirements, this position will also evaluate the work methods for the purpose of suggesting process improvements and/or alternate solutions for consideration of implementation in the MPAS or MPAS+.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Five years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Possess unique blend of analytical aptitude, problem-solving abilities, and the capacity to convey complicated information clearly and practically.
- Ability to use data analytics to comprehend Agency’s procedures, spot potential for development, and create plans to maximize production and efficiency.
- Ability to gather and document requirements, develop solutions, and present findings to stakeholders.
- Building relationships, leading teams, and managing projects.
- Ability to weigh evidence and reach the correct conclusion when developing potential solutions.
- Ability to understand client needs and translate them into requirements that development teams can understand and implement.
- Ability to communicate insights in a way that is understandable and impactful.
- Understanding of organizational data flow and its use in management decision-making.
- Understanding of Agile methodologies like Scrum or Kanban, and familiarity with Agile project management tools.
- Familiarity with customer relationship management (CRM) systems like Microsoft Dynamics 365. Understanding these systems helps business analysts gather requirements, evaluate integration needs, and support implementation projects.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
SELECTION PROCESS
Please make sure that you
provide sufficient information on your application to show that you meet the
minimum qualifications for this recruitment. All information concerning your
qualifications must be submitted by the closing date. We will not
consider information submitted after this date.
Successful candidates
will be ranked as Best Qualified, Better Qualified, or Qualified and placed on
the employment (eligible) list for at least one year.
EXAMINATION PROCESS
The examination will
consist of a rating of your education, training, and experience as presented on
your application and as they relate to the requirements of the position.
You may be asked to complete a supplemental questionnaire. The supplemental
questionnaire may be used as part of the rating process. Therefore, it is
important that you provide complete and accurate information on your
application.
BENEFITS
FURTHER INSTRUCTIONS
Please include a cover
letter and resume with your application. Resumes will NOT
be accepted in lieu of completing the application.
Online application
process is STRONGLY preferred. If the online
application process is not available, you may submit a paper application and
supplemental questionnaire (by the closing date) to:
Department of Budget and
Management Recruitment and Examination Division
301 W. Preston Street, Room 608
Baltimore, MD 21201
The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
TTY Users: call via
Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
Apply via Paper Application. | You may also download and complete the Paper Application here. |