Introduction
This is a Position Specific Recruitment for the State Department of Assessments and Taxation, Office of State Tax Sale Ombudsman in the Headquarters Office. The resulting eligible list will be used to fill the above location only. Interested persons will need to reapply for future recruitments in this classification.
GRADE
18
LOCATION OF POSITION
Dept. of Assessments and Taxation - Headquarters
Office of State Tax Sale Ombudsman
700 East Pratt Street, 2nd Floor
Baltimore, Maryland 21202
Main Purpose of Job
The Homeowner Protection Program (HPP) Manager is primarily responsible for running and overseeing the day-to-day operations of the HPP, which removes enrolled homeowners from tax sale by paying off their tax liabilities to Counties or private investors, records a lien on their property, sets them up on a repayment plan, and assists them with paying their debt back to SDAT and planning to pay future taxes that become due. The Manager ensures efficient and effective management of the Program, which includes application processing, enrollment, payment processing, case management, accounting, and supervising appropriate staff. The Manager continually develops and monitors systems for maintaining quality control, creative troubleshooting, and providing excellent customer service. The Manager continually develops and improves program processes, enrollee assistance strategies, promotional communications, and overall program implementation and evolution when appropriate, both in collaboration with the Ombudsman and independently, to respond to evolving program needs and further program goals. The HPP Manager is secondarily responsible for assisting the Office of the State Tax Sale Ombudsman. This may include supervising the Tax Sale Specialist, monitoring phone and email inquires, and by assisting homeowners who are not eligible for the HPP or have not yet become eligible with resolving and avoiding tax delinquency by connecting them with legal services, tax credits, housing and financial counseling, and other helpful resources.
POSITION DUTIES
The Homeowner Protection Program (HPP) Manager is primarily responsible for running and overseeing the day-to-day operations of the HPP, which removes enrolled homeowners from tax sale by paying off their tax liabilities to Counties or private investors, records a lien on their property, sets them up on a repayment plan, and assists them with paying their debt back to SDAT and planning to pay future taxes that become due.
The Manager ensures efficient and effective management of the Program, which includes application processing, enrollment, payment processing, case management, accounting, and supervising appropriate staff.
The Manager continually develops and monitors systems for maintaining quality control, creative troubleshooting, and providing excellent customer service.
The Manager continually develops and improves program processes, enrollee assistance strategies, promotional communications, and overall program implementation and evolution when appropriate, both in collaboration with the Ombudsman and independently, to respond to evolving program needs and further program goals.
The HPP Manager is secondarily responsible for assisting the Office of the State Tax Sale Ombudsman. This may include supervising the Tax Sale Specialist, monitoring phone and email inquires, and by assisting homeowners who are not eligible for the HPP or have not yet become eligible with resolving and avoiding tax delinquency by connecting them with legal services, tax credits, housing and financial counseling, and other helpful resources.
Candidates must be wiling to travel throughout Maryland to attend events on occasion.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
* Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Four years of experience in positions related to accounting or real property (including but not limited to tax sale, property assessment, or property tax administration).
- Four years of experience interacting directly with the public (e.g., in-person, by phone, by email, by virtual meeting, etc.).
- Four years of experience managing a program and supervising employees.
- Is a current or former SDAT employee.
LIMITATIONS ON SELECTION
Must be willing to work in Baltimore City, (Headquarters Office) and travel throughout Maryland to attend events on occasion.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
STATE OF MARYLAND BENEFITS
Health Benefits: Medical, Prescription, Dental, Vision Coverage, & Life Insurance
1. Personal - 6 days per year (prorated based on start date)
2. Annual - 10 days per year (increases every 5 years)
3. Sick - 15 days per year
4. Parental Leave - up to 60 days per birth or adoption
Local Mass Transit Benefits
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Assessments and Taxation, Human Resources Examination Services Unit, 700 East. Pratt Street. Suite 2300, Baltimore, Maryland 21202.
Or email shernikia.dennis1@maryland.gov: Voice 410-767-1141.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
Do not submit unsolicited documentation.
TTY Users: call via Maryland Relay Services 1-800-735-2258.
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
