Manager, Maryland No Wrong Door

The Maryland Department of Aging helps establish Maryland as an attractive location for all older adults through vibrant communities and supportive services that offer the opportunity to live healthy and meaningful lives. This mission is achieved through providing streamlined access to a wide range of programs, services, and supports that are aimed and helping Marylanders live active, independent, and healthy lives in their communities for life. Maryland Access Point, proudly lead by the Maryland Department of Aging, aims to reduce the frustration many older adults, people with disabilities, and family members experience when trying to learn about and access long-term services and support. Its primary function is to raise visibility about the full range of available options to empower people to make informed decisions about their long-term service needs and delay/eliminate the need for institutionalized care.

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Maryland Department of Aging

This position will oversee the state’s No Wrong Door (NWD) system and Maryland Access Point (MAP), a federal and state funded service that provides information, referral, and assistance to support Maryland residents. MAP, Maryland’s network of Aging and Disabilities Resource Centers (ADRCs), serves as a single point of entry into the long-term services and supports (LTSS) system for older adults, people with disabilities, caregivers, veterans, and families. The main purpose of this position is to strengthen Maryland’s No Wrong Door system and ensure that it provides coordinated, person-centered services and support for individuals in need.

Evaluation, Support, and Capacity Building

• Ensure the Department is compliant with its responsibilities in all relevant state and federal policies related to the Aging and Disability Resource Center (ADRC) and Information and Assistance programs.
• Work to develop and maintain relationships with stakeholders engaged in the No Wrong Door system to expand the reach and capacity as well as streamline consumer access to HCBS programs and services.
• Review best practices in ADRC management and operations from federal agencies and other states and jurisdictions and determine opportunities for MAP adaptations to incorporate best practices.
• Develop, implement, and apply policies and procedures to better align MAP with federal regulations, recommendations, and opportunities that draw upon Maryland’s unique long-term services and healthcare landscape.
• Evaluate the MAP’s efficacy at connecting individuals to services and reducing nursing home institutionalization through ongoing monitoring, technical assistance, and communication with federal, state, and local partners.  Adapt policies, and procedures, and leverage partnerships to improve MAP services. 
• Ensure all grant/program management responsibilities are met with Information and Assistance grant including, but not limited to, application documents in the Area Plan and other materials, reporting documents, monitoring materials, compliance reviews, payment reviews, etc.
• Oversee MAP quarterly reporting to meet state and federal needs, including updating the MAP reporting requirements, collecting and analyzing MAP quarterly reports, presenting data to state, local, and federal partners, and providing training and technical assistance to improve the quality of MAP data.

Supervision, Outreach, Education, and Marketing

• Supervise, support, train, and evaluate the work of agency staff and local MAP staff employed by the 19 AAAs across the State.
• Provide professional development opportunities and training to the MAP network around the full range of long-term services and supports available.
• Expand and maintain outreach and marketing efforts to educate the public, providers, and agencies about MAP services.

Maintenance of MAP Online Database, Website, and Call Line

• Act as the primary contact for all vendors and partners involved in the development, maintenance, and delivery of the MAP website and statewide call line.
• Work with MAP website and searchable database partners to ensure consumers have access to accurate, timely, and comprehensive information about long term services options and providers.
• Develop content and tools to continually improve the functioning and usability of the MAP website.
• Monitor the delivery of the MAP-LINK statewide call line to ensure all callers have access to immediate assistance and referrals to MAP Options Counselors, as needed.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Preference will be given to candidates who have one or more of the following skillsets or experience:

• Two or more years of experience providing oversight of and/or creating policies that govern programs for older adults.

• Two or more years of experience providing professional development/training or experience with public speaking.

• Two or more years of grants management experience – solicitation, applications, budget, monitoring, etc.

• Demonstrated experience in networking and relationship building to enhance program implementation, expand capacity and outreach, and/or governance of a program. 

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.