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ADMINISTRATOR III

Recruitment #24-002588-0077

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Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a $2 billion social insurance system, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

We recognize that nothing we do matters if people do not know this program exists. Over the next couple of years the Strategic Communications team will be working to ensure Maryland businesses and workers understand their rights, roles, and responsibilities under the FAMLI system. The Strategic Communications team is the megaphone at FAMLI. They turn up the volume so that we meet constituents where they are–physically, ideologically, and linguistically. They face both outwards and inwards: they tell Marylanders the story of FAMLI and ensure everyone gets the clear, concise, and accurate information they need. 

The Senior Strategic Communications Specialist will have the chance to shape FAMLI’s brand and core messaging, ensuring it will be strong enough to represent Maryland’s paid family leave program for decades to come and nimble enough to speak to a diverse set of stakeholders, including workers of all sectors and employers of all sizes. The Senior Strategic Communications Specialist will be critical in executing FAMLI’s ambitious communications and marketing plans by writing content for and designing FAMLI’s print and digital collateral; drafting talking points, organizational statements (including press releases), and presentations; creating Spanish and other bicultural materials; and creating, distributing, and tracking promotional and informational materials. The Senior Strategic Communications Specialist will also ensure all materials are written in plain language. 

Resumes are acceptable as additional information; however, the application must be completed or it will be subject to rejection.

GRADE

18

LOCATION OF POSITION

Maryland Department of Labor
1100 North Eutaw Street
Baltimore, MD 21201

Main Purpose of Job

The Senior Strategic Communications Specialist is a senior member of the Strategic Communications team, supporting the Strategic Communications Lead with all communications functions for the forthcoming FAMLI program. The Senior Specialist will work collaboratively with the Lead to develop and execute the FAMLI Division’s communications strategy, ensuring it reflects the incredibly diverse set of workers and employers across the State of Maryland.

POSITION DUTIES

Duties of this position include but are not limited to:
  • Design, write edit, and publish brochures, handbooks, guides, fliers, and pamphlets to use as marketing and educational tools for FAMLI.
  • Create and share Spanish and other bicultural materials for a divers set of stakeholders. 
  • Develop design social media content to be shard on FAMLI and Maryland Department of Labor Channels. 
  • Utilize GovDelivery for FAMLI information distribution. 
  • Work with the State's contracted language translation services vendor and printing vendor to produce publications in other languages to ensure that customers with limited English proficiency receive the same information as English speakers.
  • Ensure compliance with the Web Content Accessibility Guidelines (WCAG) of the American Disabilities Act (ADA)-Title II, Section 508.
  • Collect and organize stories from employers and workers who have a positive experience with FAMLI through the implementation period and beyond. 
  • Prepare information for posting on FAMLI's and the Maryland Department of Labor's websites. 
  • Work collaboratively with FAMLI's Stakeholder engagement Team and other members of the Strategic Communications Team to inform the public education marketing campaigns to promote FAMLI
  • Perform other duties as assigned, including planning and executing special events, including trainings, information sessions, conferences, tabling opportunities etc. 
  • Compile and maintain files and records of resource information, digital photos and technical information concerning agency activities, programs and personnel.
  • Represent the agency at various functions, e.g. events, webinars, conferences, etc.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Three years of experience writing and developing marketing materials in both Spanish and English.
  • Three years of experience designing, writing, editing, and publishing, brochures, guides, fliers, and/or pamphlets to use as marketing and educational tools. 
  • Two years of experience developing and designing social media content to be shared online for public engagement. 
  • Two years of experience writing press releases, talking points and/or remarks for delivery.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to the Labor/DUI as a result of unemployment insurance overpayment/fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications must be submitted and received by the closing date.  Information submitted after this date will not be considered.  Successful candidates will be placed on the eligible (employment) list for at least one year.  Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection.  Units will select those candidates most closely demonstrating the qualifications for interviews.

Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State Benefits, which include:

  • Flexible hours and hybrid teleworking 
  • Paid holidays 12-13 per year
  • 6 additional "personal day" at the beginning of every year
  • Generous paid leave package (annual, sick, personal and compensatory leave)
  • State Pension ("defined benefits" plan)
  • Tax-deferred supplemental retirement savings plan (410 (k) and 457)
  • Free Parking 
  • Comprehensive, subsidized health, dental and prescription plan with little to no deductibles, free generic prescriptions, and free preventative health services 
  • Flexible Spending Accounts plans for Health Care and Daycare
  • State Employee Credit Union 
To learn more, please click this link:  STATE OF MARYLAND BENEFITS. 

FURTHER INSTRUCTIONS

Please contact Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment.  Online applications are strongly preferred.  A resume and cover letter are strongly encouraged for this position.  Please upload on Word or PDF file that includes your combined cover letter and resume the "Transcript" upload function, or via the JobAps "Other" tab.

U.S. Military Veterans may qualify for additional bonus points towards certification.  Any job offer will be contingent on the candidate providing a U.S Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).  Permanent State employees do not need to submit proof of Veterans' status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation You may submit via email to Tiffany.Lott-Mallard1@maryland.gov.  Please be sure to include your name, identification number (Easy ID#) and job announcement number on you any documentation to ensure timely processing. 

PLEASE DO NOT FAX EMAIL UNSOLICITED DOCUMENTATION. 

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources 
Attn: Tiffany Lott-Mallard (24-002588-0077)
1100 N. Eutaw Street, RM 100
Baltimore, MD 21201

The MD State Application Form can be found online.

Maryland Department of Labor is an equal opportunity employer.  It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national or ancestry, marital status, parental status, sexual orientation, disability or veteran Status. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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