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ADMINISTRATOR III (506152)

Communications and Outreach Manager

Recruitment #24-002588-0078

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Introduction


This is a skilled service position with full State of Maryland benefits.

Work that Matters. The Maryland Department of Housing and Community Development (DHCD) is a national leader in the financing of affordable housing, revitalizing communities, addressing homelessness and housing instability, and creating economic mobility and homeownership opportunities.  

DHCD’s newly established Office of Tenant and Landlord Affairs (OTLA) develops resources for renter applicants and tenants to know and exercise their legal rights under the law.  OTLA is responsible for creating and updating annually a tenant bill of rights to be included as an addendum to all Maryland rental lease agreements, adopting regulations for right of first refusal legislation and accepting notices as required by law from landlords, maintaining a website to host all tenant resources, and implementing a strategic communications and outreach effort to educate tenants and landlords on their rights and responsibilities. 
 

GRADE

18

LOCATION OF POSITION

7800 Harkins Road
Lanham, MD 20706

The Maryland Department of Housing and Community Development Headquarters is located in Prince George's County across from the New Carrollton Metro stop. 

POSITION DUTIES

The Communications and Outreach Manager will manage all public-facing aspects of the Office of Tenant and Landlord Affairs, including but not limited to, developing and maintaining the office website, creating tenant and landlord guidance and outreach materials, giving educational presentations on renter rights and landlord responsibilities to key stakeholders, tracking and referring landlord compliance cases to appropriate law enforcement, and maintaining the right of first refusal reporting system and database. This position also supervises a Tenant Liaison, overseeing interactions with tenants and landlords who contact the office, and develops and maintains an internal resource and referral guide for navigating tenants to appropriate services.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Experience working in tenant rights.
  • Experience with eviction prevention. 
  • Experience with legal services.
  • Experience writing and developing marketing or community outreach materials in multiple languages and in accessible formats and content. 

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.

Please note: The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience related to the requirements of the position.  You may be required to complete a qualifications supplement, or the rating may be based on your application.  Therefore, it is important that you provide complete and accurate information on your application.  Report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  However, if you wish to submit a paper application, you may mail your application and materials to:

Charlee Kerr
Department of Housing and Community Development
Office of Human Resources
7800 Harkins Road
Lanham, MD 20706

All application and materials must be received by the filing deadline.  If you are unable to upload your transcripts into the system, please send via email to charlee.kerr@maryland.gov.  Please include the following information in the body of the email:

  • Attn:  Charlee Kerr
  • Your First and Last Name
  • Recruitment #
  • Classification (Job Title) of Recruitment

Incorrect application forms, or resumes in place of the application, will not be accepted.  If you are interested in these positions and cannot apply online, please fill out the paper application.  For questions concerning these positions, please call 301-429-7783.

TTY Users:  Call via Maryland Relay. 

We thank our Veterans for their service to our country, and encourage them to apply. 

Billingual candidates and people with disabilities are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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