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EMPLOYER SERVICES MANAGER

ADMINISTRATOR III

Recruitment #24-002588-0081

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GRADE

18

LOCATION OF POSITION

Maryland State Retirement and Pension Systems
120 E. Baltimore Street
Baltimore, MD 21202

Main Purpose of Job

The main purpose of the position is to manage, coordinate, develop, and evaluate Employer Services Program activities for the agency’s over 600 participating employers.

There is a direct relationship between the unique duties of this position and the Agency mission to administer benefits of the System's almost 400,000 participants employed by the State or one of the MSRPS participating employers. This position is key to that effort.

POSITION DUTIES

Manages and coordinates Employer Services Program activities to meet the Agency’s mission to administer the benefits of the System's participants employed by the State or one of the MSRPS participating employers.

Works in collaboration and partnership with participating employers through Employer Services education and training activities to instruct in retirement law, regulation, policy, and agency processes. 

Determines training needs by identifying employers’ knowledge and skill gaps. 

Designs, implements, evaluates, and monitors training programs using technology to leverage training for online learning with content creation tools. 

Manages and coordinates employer certification activities to ensure all members are receiving the same help and assistance regardless of where they work. 

Promotes the Maryland State Retirement and Pension System to any Maryland governmental unit considering participation in the System to become a participating governmental unit (“PGU”). 

Oversees, manages, and coordinates the process to determine eligibility to enroll or withdraw participation of its employees in one of the retirement or pension systems. 

Serves as a liaison between the State Retirement Agency and participating employers in the resolution of issues and presentation of special requests on behalf of the Agency. 

Implements procurements and monitors employer services contracts with vendors to ensure vendors’ compliance with contractual arrangements by monitoring vendors’ performance. 

Monitors the Employer Services training budget.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Bachelor's degree from an accredited college or university.

Five years of experience in staff development or as a trainer, training facilitator, teacher, coach or in other professional certification work. 

Two years of experience in Learning Management (LMS) platform administration and creating online learning content. 

Current certification as a Certified Professional in Talent Development (CPTD) or other learning and development credential.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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