Police Communications Operator Trainee

ASTD12

A Police Communications Operator trainee is the entry level of communications work in a law enforcement operation.  Employees in this classification provide services to law enforcement and other authorized agencies through the operation of computer terminals and multi-channel police radio equipment. Employees in this classification do not supervise other positions.

• Learns to operate emergency communications equipment, computer workstations, and software packages
• Learns to receive and transmit information via multi-channel radio, telephone, and computer terminal equipment
• Learns to monitor, collect, organize, and analyze reports of emergency incidents on a statewide and regional basis which may affect Maryland public safety and public safety personnel
• Learns to request or provide information regarding traffic records, statistics, driver’s license and automobile registration
• Learns to complete daily incident reports, noting any key issues or trends that should be brought to the attention of the shift supervisor or road personnel
• Attends all required classes, seminars, workshops and other educational opportunities designed to maintain or enhance emergency analyses and communication skills
• Performs other Department of Public Safety and Correctional Services related duties.

Education: Graduation from an accredited high school or possession of a high school equivalency

Experience: None.

The following qualifications are preferred, not required:

1) Experience managing multiple lines of high-volume calls and recording the information in writing.

2) Experience as an emergency or communications dispatcher (such as Maryland’s, 911, 411, or 311).

1. Applicants for this classification may be subject to an extensive background investigation prior to appointment.

2. Employees in this classification will be required to provide the employing agency with a telephone number where they can be reached.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. All persons who meet the minimum qualifications will be approved on the certification list and will be placed on the employment (eligible) list for at least one year.

THE INTERVIEW WILL ALSO REQUIRE THE SUCCESSFUL COMPLETION OF A DISPATCHER ASSESSMENT: The assessment is designed to measure the candidates’ knowledge, skills, and abilities to perform the duties of this job classification.

Only candidates selected for an interview will be required to complete the assessment.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract, and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost of these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible for paying the full premium for these benefits. 

 

Leave may be granted to a contractual employee who has worked 120 days in 12 months. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

 

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line. Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

Brittney Liles

Brittney.Liles1@maryland.gov

 

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.