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POLICE COMMUNICATIONS OPERATOR I

Recruitment #24-002703-0003

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Introduction

 
"Together, we are building a stronger Maryland."

-  Governor Wes Moore

Do you want to join a dynamic, innovative team? Join one of the State of Maryland’s largest agencies, the Maryland Department of Public Safety and Correctional Services (DPSCS)! When you work at DPSCS, it’s an opportunity to support and impact our large workforce, help ensure the public safety of Maryland’s residents and change the lives of returning citizens.

Visit our website to learn more about the work we do https://dpscs.maryland.gov/. 

The Intelligence & Investigative Division's Watch Center operates on-site 24 hours per day/7 days per week. This classification/position is not telework-eligible. Therefore, employees will report to the office work-site location listed in this job announcement.

This is a reposted position; previous applicants do not need to reapply.

GRADE

ASTD14

LOCATION OF POSITION

Howard County
Intelligence & Investigative Division, Watch Center
8520 Corridor Road, Suite H 
Savage, MD 20763 

POSITION DUTIES

A Police Communications Operator I learns to communicate work in a law enforcement operation. Employees in this classification provide services to law enforcement and other authorized agencies through of computer terminals and multi-channel police radio equipment.

  • Monitors the violation status of incarcerated individual on the Central Home Detention Program using Global Positioning System. 
  • Investigates all violations utilizing mapping tab, and conducts follow-up via telephone. 
  • Reports all discrepancies to the Home Detention Duty Officer by submitting a matter of record. 
  • Inputs incarcerated individuals personal and schedule data into the monitoring system. 
  • Informs Incarcerated Individuals of scheduled leave out/reporting times, and rules of the program. 
  • Records serious incidents into the Record Management System (RMS) from correctional facilities and the public.
  • Determines the call/activity type and dispatches detectives to the scene. 
  • Maintains radio contact with personnel in the field conducting official business.  
  • Records communications on logs to ensure communications are in accordance with F.C.C regulations and police practice.
  • Sends email notification tips to appropriate personnel for Secretary’s Tip Line.  
  • Responds to state to state HIT confirmation request for outstanding fugitive warrants. 
  • Responds to Interstate Offender Compact cases utilizing ICOTS database.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: None.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The following qualifications are preferred, not required:
  1. Experience managing multiple lines of high-volume calls and recording the information in writing.
  2. Experience as an emergency or communications dispatcher (such as Maryland's, 911, 411, or 311).

LIMITATIONS ON SELECTION

This position is limited to current Maryland Department of Public Safety and Correctional Services (DPSCS) employees only.

SPECIAL REQUIREMENTS

1. Applicants for this classification may be subject to an extensive background investigation prior to appointment.

2. Employees in this classification will be required to provide the employing agency with a telephone number where they can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

EXAMINATION PROCESS
THE INTERVIEW WILL ALSO REQUIRE THE SUCCESSFUL COMPLETION OF A DISPATCHER ASSESSMENT:
The assessment is designed to measure the candidates' knowledge, skills, and abilities to perform the duties of this job classification. Only candidates selected for an interview will be required to complete the assessment.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.


CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
· Annual Leave - ten (10) days of accumulated annual leave per year
· Sick Leave - fifteen (15) days of accumulated sick leave per year 
· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child 
· Holidays - State employees also celebrate at least twelve (12) holidays per year
· Pension - State employees earn credit towards a retirement pension

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload, please email the requested information to hr.recruitmentuser@maryland.gov referencing the recruitment number in the subject line. Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

Kimberly Banks

Kimberly.Banks@maryland.gov


If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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