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ADMINISTRATIVE OFFICER II SUPERVISOR

Agent Administration

Recruitment #24-002708-0002

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

14

LOCATION OF POSITION

Maryland Lottery and Gaming Agency
1800 Washington Blvd.
Baltimore, MD 21230

Main Purpose of Job

The Administration Officer II Assist the Director of Agent Administration in supervising the Administrative Specialist III (3) in the processing of electronic retailer applications submitted to become licensed lottery retailers and enable them to sell lottery products. The position also supervises the maintenance, release and increase of assigned security interest that are held by the Lottery from some retailers to indemnify their lottery account(s). The position supervises the verification of business entities and ownership to ensure proper licensing of Lottery retailers.

POSITION DUTIES

- Supervise the overall application process to ensure that approved applicants are licensed and operational in a period not to exceed 90 calendar days.  This includes, but is not limited to, verifying owner information with various State and county agencies ensure financial and operational stability as a licensed Lottery retailer. 

- Oversee the maintenance and accuracy of the agent database which is utilized for tracking the application process as well as producing numerous reports for agency, while monitor and evaluates the volume of work being assigned to subordinates and set priorities to maintain an expeditious process for applicants. 

- Oversee and manage the financial review process of potential and existing Lottery Retail Agents to ensure their fiduciary responsibility, credit and bonding worthiness to minimize financial risk to MSLA

- Analyze and study Articles of Incorporation and Liquor License of retailer prior to giving recommendations and approval of retailer’s application.  

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

- Previous supervisory experience
- Customer service experience 
- GEM Officer software experience

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates will be subject to a background investigation to include criminal and credit history.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Maryland Lottery and Gaming Agency, Human Resources, 1800 Washington Blvd, Baltimore, MD 21230. 

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload.  If unable to upload, please email requested information only to marcus.staten2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please email Marcus Staten at marcus.staten2@maryland.gov.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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