ADMINISTRATIVE OFFICER I

The Maryland​​​ Department of Assessments and Taxation (also known as the State Department of Assessments and Taxation, or SDAT) is a customer-focused agency that works to ensure property is accurately​ assessed, business records are appropriately maintained, and necessary tax-related information is conveyed to state agencies and local jurisdictions. The Department's responsibilities can generally be split into three main areas: Business Services, Real Property Valuation and Property Tax Credits.

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State Department of Assessments and Taxation

Ombudsman Office

700 E. Pratt Street, 2nd Floor

Baltimore, Maryland 21202

Delivers outstanding customer service to both internal and external stakeholders through various channels, including phone, voicemail, email, and in-person interactions. Operates independently and collaboratively with the team to address, troubleshoot, and resolve a wide range of issues. Produces and updates written content for mailings, the program website, social media platforms, and other media. Collects, organizes, analyzes, and reports detailed data related to homeowner assistance and tax sale information from each local jurisdiction.

Supports homeowners with tax sale-related inquiries by providing information, resources, and excellent customer service through phone, email, and voicemail within the Customer Relations Management (CRM) system.

Collects, documents, and analyzes data on homeowners assisted and county tax sale information using Excel, Google Sheets, Google Forms, and other databases.

Gains knowledge of state tax sale laws, county policies, and available homeowner relief resources, including SDAT’s Homeowners' Property Tax Credit, Homestead Tax Credit, Homeowner Protection Program, and general HPP knowledge.

Handles general office administration tasks, maintaining and updating departmental records and files.

Engages in outreach efforts with homeowners, service partners, and community organizations, and creates and updates outreach materials for the TSO website, social media, print, electronic, and recorded communications.

Serves as a proactive and innovative member of SDAT, assisting other teams as needed and completing other assigned duties. Participates in management-provided training for skill development, ensures timely email responses, and follows SDAT's Customer Service Policy.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Applicants who possess the following preferred qualifications will be given priority. Please ensure that your application and responses to the supplemental questionnaire clearly and specifically highlight these qualifications.

Experience in positions related to accounting or real property (including but not limited to tax sale, property assessment, or property tax administration). 

Experience interacting directly with the public (e.g., in-person, by phone, by email, by virtual meeting, etc.)

Experience gathering information from internal staff members and/or external stakeholders.

Experience with Microsoft Office (e.g. Word, Excel, PowerPoint) and Google platforms.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Must be a current SDAT employee.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: State Department of Assessments and Taxation, Office of Human Resources, 700 E. Pratt, 2^nd Floor, Suite 2700, Baltimore, Maryland 21202. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation at 410-767-1137, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.