Support Services Manager

The Maryland Department of Aging helps establish Maryland as an attractive location for all older adults through vibrant communities and supportive services that offer the opportunity to live healthy and meaningful lives. This mission is achieved through providing streamlined access to a wide range of programs, services, and supports that are aimed and helping Marylanders live active, independent, and healthy lives in their communities for life.

Senior Care Program and Older American Act Title IIIB Manager

Function internally and externally as a subject matter expert.

Prepare and present regularly scheduled program and fiscal briefings for the Department’s leadership and the Maryland General Assembly to ensure good stewardship of program funds and compliance with program policies and procedures, statutes, regulations and program standards.

Oversee and monitor program spending and activities monthly, or as frequently as needed, to track activity utilization and spending patterns, ensure timely use of funds, and accurate registration and participation in accordance with statute, regulations, and program standards.

Evaluates and revises data collection, analysis, and reporting to demonstrate the value of the programs.  

Make recommendations to the Secretary regarding new or revised legislation affecting the program.

Work closely with other programs and partners that support, collaborate with, or serve as a referral pathway for the Senior Care program and other pre-Medicaid supports. This includes federal, state, internal and external partners.

Review and approve quarterly reports and AAA requests for funds in eCivis.

Initiate funding allocation process and present recommendations to the leadership for approval and inclusion in the application package.

Develop and disseminate applications for funding and provide technical assistance to ensure accurate completion and approval of applications.

Develop Aging Policy Directives that introduce, revise or update policies, procedures, and forms for program use.

Maintain an up-to-date policy and procedures manual. Revise as needed.

Coordinate with the Department’s monitoring personnel to ensure statewide compliance of the program.

Host regularly scheduled training and meetings for 19 local Senior Care Program Coordinators.

Provide technical assistance to local Senior Care Program Coordinators.

Serve as a Senior Care content expert and liaison for constituent requests.

Provide technical assistance to local Title IIIB Managers and host trainings and meetings as needed.

Lead workgroups and develop opportunities to innovate and expand the program.

Maintain accurate website postings on the Senior Care program.

Represent the Department at meetings, conferences, and committees.

Experience: Eleven years of experience, seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development, for the required experience.

2. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to six years of the required non-supervisory general experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.