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District Manager (Region 2)

LOTTERY REPRESENTATIVE I

Recruitment #24-002805-0003

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

ASTD13

LOCATION OF POSITION

Montgomery Park Business Center 
1800 Washington Boulevard, Ste. 330 
Baltimore, Maryland 21230

NOTE: 

The available position is in Northern MD, which is in Region 2's territory. Areas such as Elkton, North East, White Hall, Chestertown, Greensboro, Centreville, Rock Hall, Rising Sun, Millington, Church Hill and other cities in the surrounding area.

Main Purpose of Job

The main purpose of this position is to maximize sales and revenues for all Lottery products by visiting approximately 115-125 assigned Lottery retailer locations in a specific territory on a pre-determined cycle and performing duties that correspond with being front line communicators with our retailer network. These duties include increasing revenue generating activities, promotions and lottery ticket sales; and maintaining compliance with lottery laws, regulations and policies with integrity and efficiency. This position relates to the mission of the agency by ensuring the retailer network is maintained at an optimum level; integrity is maintained at all times; and that sales at each retailer location are maximized through utilization of POS, training, in-store merchandising and promotions, and periodic events. Candidates must be willing to travel to Northern, Maryland. Areas such as Elkton, North East, White Hall, Chestertown, Greensboro, Centreville, Rock Hall, Rising Sun, Millington, Church Hill and other cities in the surrounding area.

POSITION DUTIES

Sales Management

• Work in various territories/regions that have an extended absence of the permanently assigned District Manager.
• Visit retailers within an assigned territory on a monthly cycle, performing duties and managing responsibilities that correspond with being a Lottery District Manager.
• Performs timely route management efficiently while balancing Lottery initiatives and product launches in a manner that maintains integrity, safety, and a professional image appropriate for the agency.
• Review all sales activity and games reports on a daily and weekly basis to ensure consistent coverage of the territory and completion of duties. 
•     Utilize Sales Force Automation system (OnePlace) for accurate and timely reporting.
• Execute special field projects initiated by Sales Management that may pertain to merchandising, signage, or retailer education.
• Participate in training sessions, regional staff meetings and a monthly meeting with Sales Division to review initiatives.

Retailer Network Management

• Supporting all retailers within the territory to ensure proper instant ticket inventory management techniques are being followed. Ensure instant ticket inventory levels are within acceptable ranges (i.e., Confirm, In-Transit, Activation status) for each instant ticket retailer assigned to the territory. Ensure all instant ticket packs are accountable with the proper transfers, such as removal from retailer location, return of inventory to the warehouse or properly documented with Security as missing.
• Monitor retailer’s confirmed inventories of instant tickets at pre-determined levels of consignment for removal. 
• Monitor retailer’s activated inventory to ensure and protect the integrity of the Lottery. District Manager will ensure that no pack, either full or partial of instant games, will be left at a permanently assigned lottery retail location past the final claim date set forth 182 days from the announced final activation date of the game.
• Monitors, reports, and responds to in-store Lottery product supply needs, and coordinates with Lottery management and/or vendors (terminal, instant ticket and Tel-Sell staff).
• Educates retailers and consumers about existing and new products, promotions, operations, and compliance requirements from Lottery law, regulations and policies. Will monitor assigned retailers cancellation ratio via the cancellation threshold report and by on site cancellation audits during sales visits.

Promotional and Merchandising Support

• Support all promotional initiatives at retail, as needed.
• Support all merchandising initiatives at retail, as needed.
• For Lottery selling events, may participate in various duties: ticket sales; securing and reconciling money and instant ticket inventory; and player engagement with Communications personnel.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:   Two years of experience selling or marketing a consumer product from a wholesaler or manufacturer to retail outlets for resale to consumers.

Notes:

1. Candidates may substitute the possession of a Bachelor’s degree in Marketing or Business Administration with a concentration in Marketing for the required experience.

2. Candidates may substitute additional experience on a year-for-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

- Business-to-business sales experience.
- Three years of route sales experience.
- Experience in merchandising.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.   We will not consider information submitted after this date. 

Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  

The online application process is strongly advised.  

If the online process is not available to you, you may complete and submit a paper application or direct any questions to: 

Maryland Lottery Human Resources 
1800 Washington Blvd., Ste. 330 
Baltimore, MD 21230  
marcus.staten2@maryland.gov 

TTY Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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