Call Center Customer Service Representative Agent
UNEMPLOYMENT INSURANCE ASSOCIATE I (Contractual)
Recruitment #24-003221-0003
Department | LABOR - Unemployment Insurance |
---|---|
Date Opened | 11/7/2024 1:30:00 PM |
Filing Deadline | 12/20/2024 5:00:00 PM |
Salary | $20.33 per hour |
Employment Type |
Full-Time
|
HR Analyst | Shauna Adams |
Work Location |
Allegany
Baltimore City Baltimore County Prince George's Wicomico |
Introduction
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One Year of general clerical or call center experience working with the public directly.
Notes:
1. Applicants may substitute general clerical or call center experience, for the required education at the rate of one year of experience for one year of education.
2. Applicants may substitute 30 credit hours at an accredited college or university for one year experience.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable as additional information only, however, the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to shauna.adams@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
DLLR Office of Human Resources
Attn: 24-003221-0003/ (UI Associated I/SA)
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201
The MD State Application Form can be found online
Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
Apply via Paper Application. | You may also download and complete the Paper Application here. |