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Administrative Officer

Licensing Supervisor

Recruitment #24-003235-0066

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Introduction

Administrative Officer II is administrative work requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies.

Resumes are acceptable as additional information, however the application will be rejected if it is not completed.

GRADE

14

LOCATION OF POSITION

1100 North Eutaw Street, Baltimore, MD 21201

Main Purpose of Job

In coordination with the Real Estate Commission's ('Commission') Executive Director, Assistant Executive Director, program, and senior management, the position exercises independent judgment and responsibility for the overall Licensing Unit, including the independent analysis of operations, procedures, organizations, and systems and recommends improvements when necessary.

The Administrative Officer II is responsible for approving new applicants for licensure, and appropriately applying laws and regulations. This requires the employee to use independent judgment and analysis in applying and interpreting complex administrative policies and legal interpretations. requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies. 

Administrative Officer II is responsible for hiring, training, and supervising staff. They have supervisory responsibility over Administrative Specialists I, II & III -Grades 10 thru 12 (Merit and Contractual employees). This supervision includes reviewing timesheets, preparing semi-annual and annual PEP reports, evaluating work assignments, staff training, and daily assignment/monitoring of other duties related to this position. 

Employees in this classification may supervise professional, technical, or clerical staff. Employees in this classification are assigned administrative responsibilities involving the analysis of operational programs or procedures with recommendations for improvements. Employees in this classification receive general supervision from a higher-level administrator or management official. 

The Administrative Officer II is assigned administrative responsibilities involving the analysis of operational programs and making recommendations for improvement. This employee works closely with the Education Director to establish education auditing criteria for real estate licensees. They work with the paralegals to ensure licensees' accounts are updated to reflect flagged, suspended, revoked accounts, or Consent Orders applied to accounts. 

The Administrative Officer II provides recommendations based on analyses. conducted concerning applicants who apply for licensure as well as consumer complaints. They are responsible for the creation, preparation, and/or supervision of the creation and preparation of management tools such as operational/procedural manuals for the licensing unit, and any performance measurement criteria that fall under the purview of this position. 

This Administrative Officer II handles all correspondence and contact with the Application Committee Board panel members and attorneys applicants and licensees, with conduct issues. 

The Administrative Officer II assures timely deposits of funds and license issuance. The Administrative Officer II confers with other administrative officials, program heads, staff specialists, or others to exchange information about the program or interpret policies or offer recommendations, and advises departmental officials regarding administrative practices, procedures, or policies. 

In the absence of the Executive Director and Assistant Executive Director, the Administrative Officer II is responsible for the day-to-day operation of the Real Estate Commission's Licensing Unit. The Administrative Officer II may also be called as a subject matter expert at high-level meetings of the Department from time to time.

POSITION DUTIES

Duties of this position include, but are not limited to:
  • Supervises the licensing unit and exercises independent judgment and analysis to interpret complex administrative plans and policies for the Commission. Manages the daily activities of the Commission in executing its mandate to examine, qualify, license, and regulate licensees. Exercises independent judgment and responsibility for the overall Commission's program, including independent analysis of operations, procedures, organizations, and systems, and recommends improvements. 
  • Manages application and licensing processes. Researches Commission records and produces license certifications for issuance to other states. Possesses knowledge of the Commission's laws and regulations and pertinent changes to perform Commission and administrative tasks. 
  • Prepares and/or supervises the preparation of management tools such as procedural/training manuals. Approves or disapprove the original applications of applicants, using independent judgment based on experience and knowledge of current laws and regulations. Approves name changes, credit reports, and other changes in license status. Approves or disapproves the renewal applications of licensees who have had disciplinary actions in another State or who have had criminal convictions. Approves or disapprove the applications of reciprocal applicants. The independent decisions are made using the knowledge of reciprocal laws and regulations from both Maryland and the applicant's original State of licensure.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Supervisory experience of 3 or more employees

Bachelors degree in related field

Working knowledge of the Google platform

Experience in licensing administration.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

 

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

 

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

 

Completed applications, required documentation, and any required addendums may be mailed to:  

 

Maryland Department of Labor/ Office of Administration

Attn: Jasmine Hubbard 24-003235-0066

100 S. Charles Street, 5th Floor

Baltimore, MD 21201  

 

For additional information, please contact Jasmine Hubbard at 410-767-2627 or via email Jasmine.Hubbard1@maryland.gov

 

The MD State Application Form can be found online  

 

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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