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Casino Compliance Representative

Maryland Live Casino

Recruitment #24-003631-0004

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

12

LOCATION OF POSITION

Maryland Lottery and Gaming Control Agency
1800 Washington Boulevard
Baltimore, MD 21230

Main Purpose of Job

A Casino Compliance Representative is responsible for performing casino compliance duties at the Maryland Lottery licensed gaming facilities. Employees in this class are responsible for certifying revenue from the video lottery terminals, receiving complaints from the public, receiving shipments of State-owned equipment, monitoring facility employees and vendors and ensuring that various aspects of the casino internal controls and security surveillance and responsible gaming plans are adhered to, perform licensing functions, fingerprinting of casino employment applicants, and ensure the integrity of the VLT gaming operation.

POSITION DUTIES

  • Serves as a liaison and establishes relationships with all levels of law enforcement, casino management, casino staff employees, all registered and certified vendors, and all necessary persons.
  • Responds to all patron complaints and questions and attempts to resolve all  complaints from patrons in a satisfactory and equitable manner.
  • Prepares a report for all incidents that occur within the casino.
  • Monitors all casino employees to ensure that each employee meets the Lottery’s licensing requirement. Ensures that all casino employees have their credentials on their person and are visible for display.
  • Works with the Lottery’s Licensing Department to ensure that all vendors, manufacturers, etc., are licensed in accordance with regulations. 
  • Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or as needed.
  • Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly and to complete "ram" clears as needed; engages in practice of ongoing review of slot machine activity to ensure that all machines are functioning as required.
  • Assists casino personnel with jackpot payouts to ensure meters are properly recorded and the payout is accurate and valid.  

  • Receives all state-owned equipment, including video lottery terminals into the casino, affixes the state assesst tag, records appropriate information into the corresponding maintenance log and performs inventry of all State-owned equipment.

MINIMUM QUALIFICATIONS

Experience: Four years of experience in administrative staff or professional staff work.

Notes:

1. Candidates may substitute the completion of 60 credit hours from an accredited college or university and two years of experience in administrative staff or professional staff work for the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Please include clear and specific information on your application regarding your qualifications.

  • Experience in conducting investigations.

  • Experience conducting regulatory compliance for gaming.

LIMITATIONS ON SELECTION

The selected candidate must be willing to work in Hanover, MD.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid  in the State of  Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  

The online application process is strongly advised.  

If the online process is not available to you, you may complete and submit a paper application or direct any questions to: 

Maryland Lottery and Gaming Control Agency
1800 Washington Blvd., Ste. 330 
Baltimore, MD 21230  
marcus.staten2@maryland.gov

TTY Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.



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