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COMPUTER NETWORK SPECIALIST SUPERVISOR

Recruitment #24-004414-0004

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 
 
This position is considered essential and therefore may be required to work extended and non-extended hours with little or no notice, on-call, and during emergency situations.

GRADE

21

LOCATION OF POSITION

Baltimore City Department of Human Services
Office of Technology for Human Services - Technical Support Unit
1510 Guilford Avenue
Baltimore, Maryland 21202

Main Purpose of Job

This position serves as a Computer Network Specialist (CNS) Supervisor in charge of the day-to-day operations teams, ensuring that staff are working toward a single goal, remaining productive, and minimizing conflict through task assignment and realignment. This role oversees the activities, tasks, projects, and designated assignments of Computer Network Specialists. This position also organizes and coordinates computer network installation, support, monitoring, maintenance, and upgrades.

Creates, adjusts, and implements policies and procedures for CNS staff. This role assesses the networking and information needs of Baltimore City users and determines the necessary staff and equipment. This position supervises, allocates, and reviews the work of subordinate employees, as well as keeping attendance and time sheets. This role also focuses on assisting DHS modernization efforts, which include cloud computing, network infrastructure, and file storage improvements, as well as operating system and corporate software solutions.

POSITION DUTIES

  • Responsible for engineering, installing, maintaining, and administering DHS network resources and enterprise-wide systems, including core intra-networking equipment, multi-platform servers, cross-platform applications, enterprise-wide databases, and Active Directory. Also performs hardware and software installation, technical troubleshooting, problem resolution, and system training.
  • Supervise short-term management action plans, allocate resources, assign tasks, and oversee team functions to achieve operational and project goals.
  • Completes all areas of sophisticated network operations. Making recommendations to enhance the overall health of the DHS Enterprise Network. Install, configure, and maintain critical systems and application software required to support core Enterprise services, such as administrative and instructional servers, directory services, client/server applications, e-mail services, web services, database back-end services, content filtering, and other technical systems.
  • Collaborates with state technical/engineering staff and users to improve, update, or modify network services. This comprises server deployments, messaging services, computer system upgrades, network operations system upgrades, and network security updates.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Four years and six months of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificated: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience managing Windows and Apple devices with Microsoft Intune.
One year of experience managing technical projects and activities.
One year of experience creating end-user and internal support documentation for a variety of technical difficulties.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or, email dontia.walker@maryland.gov, toll-free: 1-800-332-6347.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and  people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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