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EMERGENCY MEDICAL SERVICES COMMUNICATION OPERATOR I

Recruitment #24-004421-0001

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GRADE

11

LOCATION OF POSITION

653 W. Pratt St.,
Baltimore, MD 21201

POSITION DUTIES

Provides EMS Communications service to EMS field and hospital personnel. Coordinates medevac helicopter activity including receiving calls requesting service, assigning and dispatching appropriate aircraft, monitoring aircraft for flight safety and notifying hospitals.

  • Answers calls requesting medevac helicopter transport 
  • Monitors weather conditions and other factors related to flight safety 
  • Assigns and dispatches appropriate aircraft 
  • Monitors helicopter tracking tools for flight safety 
  • Answers calls from EMS field personnel requiring communications with hospitals for notification or medical direction

MINIMUM QUALIFICATIONS

Education:  Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience at an Emergency Communication System as an operator or from the field as a pre-hospital clinician.  This experience can include experience working as a licensed Emergency Medical Technician (or above) or Emergency Medical Dispatcher. 

Notes: 
1. Candidates may substitute additional experience as described above on a year-for-year basis for the required education. 

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Emergency Communications or Management classifications or Emergency Communications or Management specialty codes in the Emergency Management field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Experience answering calls requesting medevac helicopter transport 
  • Experience answering calls from EMS field personnel requiring communications with hospitals for notification or medical direction

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Preferred certification for candidates applying for positions in this classification is an Emergency Medical Technician certificate or above.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

1. Employees in this classification are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: 

Department of Budget and Management
Recruitment and Examination Division
301 W. Preston St.
Baltimore, MD 21201. 

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted. 

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. 

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



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