IT TECHNICAL SUPPORT SPECIALIST MANAGER

MHBE is accepting applications for a vacant IT Technical Support Specialist Manager - Deployment Manager position. The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of2010(ACA).

MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide. Vision Statement: High-quality, affordable health coverage for all Marylanders.

Statement: We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service. Values: Diverse & Inclusive, Innovative, Collaborative, & Ethical. For more information on MHBE, please visit our website.

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750 East Pratt St., 6th floor, Baltimore, MD 21202

The primary role of the Deployment Manager at the Maryland Health Benefit Exchange is to oversee and manage the deployment of software applications and system updates, ensuring efficient and timely delivery while minimizing disruptions to operations. This position is crucial for maintaining systems that are essential for supporting MHBE's enterprise and Health Benefit Exchange (HBX) applications. These applications are critical for processing Medicaid applications and Qualified Health Plans (QHP). The Deployment Manager is responsible for managing resources, optimizing system performance, implementing best practices for system availability, reliability, and security, and troubleshooting any issues to maintain uninterrupted business operations. Additionally, this role involves coordinating with all teams to schedule deployments, communicate updates and issues, and devise strategies to enhance deployment processes and reduce risks.

50% Responsible for overseeing all production and lower environment deployments and will be the central communicator for deployment schedules, updates, and issues.

15% Oversees the scheduled management and maintenance of our infrastructure, including cloud services, servers, networks, and security, in order to reduce the impact of adverse events and improve the throughput of development and maintenance.

10% Participate in release planning and assist with developing timelines, backlogs, and future project scope to ensure accurate release delivery.

10% Responsible for change management and planning IT services in conjunction with departmental leadership to ensure that systems and services meet business and operational needs.

5% Stay current with industry trends, technologies, and best practices related to IT deployment. 

5% Updates and Reviews IT Policies and Procedures as requested. 

5% Other duties as assigned.

Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field.  

 

NOTES:  

1. Graduation from an accredited high school or possession of a high school equivalency certificate plus thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science or other information technology-related field to include coursework in DevOps may be substituted for the required education.

2. At least 3 years of experience overseeing and managing the deployment of software applications and system updates, ensuring efficient and timely delivery while minimizing disruptions to operations.

3. A minimum of 2 years of experience leading a team of IT professionals, including task delegation, performance management, and resource allocation.

4. At least 2 years of experience in change management and planning IT services, ensuring systems and services meet business and operational needs.

5. A minimum of 3 years of experience managing and maintaining IT infrastructure, including cloud services, servers, networks, and security.

6. At least 2 years of experience staying current with industry trends, technologies, and best practices related to IT deployment, and integrating this knowledge into daily operations.

 

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

* Over 5 years of experience in advanced deployment management, demonstrating expertise in optimizing deployment processes and reducing risks. 

* More than 4 years of experience in strategic planning and execution of IT deployment strategies that align with organizational objectives, including collaboration with internal and external stakeholders. 

* At least 4 years of experience leading initiatives to innovate change management procedures and protocols, significantly improving project outcomes and operational efficiency. 

* At least 3 years of demonstrated leadership in managing IT operations under high-stress conditions, ensuring high morale, team cohesion, and minimal service interruption.

* Strong analytical and problem-solving skills. 

* Excellent communication skills including the ability to understand and communicate technical information to business users and gather business requirements that can be translated into technical requirements. 

* Ability to manage multiple critical priorities and tight deadlines.

Employees in this classification may be assigned duties which require the operation of a motor vehicle.

Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.  
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holidays per year.  
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

The online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and resume: via email: Joshua.powell@maryland.gov

via mail: MHBE Office of Human Resources 750 E. Pratt St, 6th Floor Baltimore, MD 21202

Resumes will not be accepted in lieu of completing the online or paper application.

Applications must be received no later than the close of business on the closing date. Appropriate accommodations for individuals with disabilities are available upon request by calling MDTTY Relay Service. TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank your Veterans for their service to our country and encourage them to apply. This employer participates in E-Verify and will provide the federal government with your Form I-9information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issues before the employer can take any employment action against you.

45 Calvert Street, Annapolis, MD 21401

300-301 West Preston Street, Baltimore, MD 21201

Toll Free (800) 705-3493