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IT FUNCTIONAL ANALYST II

Recruitment #24-004499-0005

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Introduction


Mission statement: To transform young people’s lives, create safer communities, and forge more equitable systems through community-based partnerships that hold youth accountable while building on their strengths and support systems.

Vision Statement: Providing pathways to success for youth and families through partnerships across Maryland.

GRADE

18

LOCATION OF POSITION

DJS Information Technology Unit 
217 E. Redwood Street 
Baltimore, MD 21202

Main Purpose of Job

Join Us in Making a Difference at DJS! 

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of IT FUNCTIONAL ANALYST II, so come join our team and make a meaningful impact on youth and the community at DJS! 

The main purpose of this position is to provide problem analysis and ongoing user support, coordinate system development and implementation, and train users in the functionality of the information systems utilized by employees of DJS. This position uses knowledge of the Software Development Lifecycle (SDLC), Agile, and Waterfall methodologies to effectively manage and enhance system operations.

Some key responsibilities of this position may include, but not be limited to:

  • Performing problem analysis to provide appropriate and timely corrective action when agency operations are adversely impacted by an application system’s malfunction or error.

  • Supporting projects and assists project managers and committees in the design, development, testing, and training of application system corrections or enhancements.

  • Providing Tier 2 Technical Support to end users on all DJS applications, including answering customer support calls, responding to customer emails, handling ticketing system requests, troubleshooting user issues directly with the customer, and updating ticketing system requests in a timely manner. Additionally, referring to Tier 3 Technical Support as necessary.

  • Monitoring the use of the information technology system to determine advances and changes necessary to achieve desired DJS goals. Plans, designs, and develops improvements to DJS information systems, and collaborates with training to maintain up-to-date materials.

MINIMUM QUALIFICATIONS

Experience: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Candidates may substitute the possession of an Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

2. Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position may possess any of the following qualifications:
  • Two years of experience utilizing Waterfall, and Agile software system development, methodologies, and tools. 
  • Experience using DJS applications, specifically ASSIST and METS 
  • Knowledge of DJS business practices.

SELECTION PROCESS

Please make sure that you provide sufficient information on your completed application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Candidates will remain on the certified eligible list for one (1) year. The resulting certified eligible list from this recruitment may be used to fill similar positions of the same classification in this or other State agencies.

EXAMINATION PROCESS

The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.

Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application is preferred. However, if you are unable to apply online, you may email or mail a paper application and supplemental questionnaire to the address below or fax a paper application and supplemental questionnaire to the fax number below. If you choose to fax or use regular mail, you must include on each page of the attachment your First and Last Name, the Recruitment Number located at the top of the bulletin, and the last 4 digits of your SS#. Paper application materials must be received by 5:00 p.m. on the closing date for this recruitment. No postmarks will be accepted. Incomplete application forms will not be accepted.

Maryland Department of Juvenile Services   
OHR-Recruitment & Examination Unit   
Attn: Jakiraman Jones, Recruitment #24-004499-0005   
217 E. Redwood Street  
Baltimore, MD 21202
Fax number 410-333-4188
TTY Users: call via Maryland Relay

Should additional information regarding this recruitment be required, please contact the DJS Office of Human Resources at djs.careers@maryland.gov. Include the Recruitment Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are welcome to apply for all recruitments.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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