Engineering Manager, Platform Services & Solutions

The Department of Information Technology (DoIT) leads the State in the creation and implementation of information technology solutions that improve IT infrastructure and government services and keep Maryland current within IT industry trends.

STD 0022

Department of Information Technology (DoIT)

This position will provide leadership for day-to-day operations of a datacenter and IT infrastructure and will be responsible for the operational excellence of the Data Center and the Server/platform engineering team, with focus on managing and setting priorities for the design, maintenance, development, and evaluation of all in-scope infrastructure systems. Employee will participate and drive with the further development of Incident Management, RCA/Problem Management, Change Management, SLAs, production support, maintaining audit standards, tool enhancements for a unit of State, city, and local government.

• Provide day-to-day management and direction for in-house staff for the safe and reliable operations of datacenter and infrastructure systems.
• Provide hands-on project management for strategic agency-wide initiatives, inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, RFP/SOW creation, vendor selection/management, solution delivery, and implementation.
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Work with peer Infrastructure and other IT Department Managers to provide input into the departmental vision and strategic road map for Data Center technical platforms.
• Maintains knowledge of existing and developing applicable technologies through seminars accredited institutions, publications, and other means.
• Develop a working knowledge of Core components – equipment and software for IT operations and storage of data and applications. These may include storage systems; servers; network infrastructure, and various information security elements, such as firewalls.
• Support the preparations of specifications, Requests for Proposals (RFP), Task Order Request for Proposals (TORF) and other documentation to solicit invitations for bids for hardware, software, and services to support networkMaryland.  Review and evaluate bid proposals; and manage vendors for contractual obligations.
• Oversee the Data Center Operations, new equipment purchases, operating system administration and management, security, monitoring and break fix operations, perform root cause analysis, routine and preventive maintenance activities of the data center equipment, software, licensing, network equipment, network diagrams, contracts, upgrades, facilities management, disaster recovery planning and documentation, review and respond to Office of Legislative Audits, project planning and development, data center migrations, service delivery.
• Establish service level agreements, develop service catalog offerings, create service design packages, perform total cost of ownership analysis, develop annual invoice and true-up processes, review and revise service offering rates to ensure they maintain cost competitiveness.

Education:  Bachelor’s degree from an accredited college or university in information technology, computer science or other IT related field.   

Experience:  Five years’ experience in maintaining, upgrading, and implementing improvements to the VMWare vCenter and VMWare ESXi infrastructure and managing available virtual and storage resources within the infrastructure environment.  Two of the five years need to be in an IT supervisory role.

Notes:  Candidates may substitute the Bachelor’s degree with two additional years of experience listed above.  

Preference will be given to candidates who have experience in one or more of the following:

• Incident and vendor management 
• Managing metrics/KPIs with a high degree of organization and detail-orientation.
• Overseeing/maintaining a budget for an organization/company.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.