COLLECTION AGENT I

This position is responsible for reviewing and discussing accounts with customers who visit the CCU Satellite Office. Implementing payment agreements and setting up account payment agreements in the FICO Debt Manager system, as well as requiring payment in full when necessary. Interacting with MVA Insurance Compliance Division staff, Legal Measures staff, and the Office of the Attorney General in order to resolve accounts when necessary.

This is a special appointment position that serves at the pleasure of the appointing authority.

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6601 Richie Hwy, Glen Burnie, MD 21062

To collect all delinquent accounts referred from various MD state government agencies in the quickest, efficient, and most cost-effective manner while employing the highest professional standards.

• Responsible for reviewing and discussing accounts with customers who visit the Glen Burnie CCU Satellite Office. Implementing payment plans and setting up account payment plans in Debt Manager, as well as requiring payment in full when necessary. Interacting with MVA Insurance Compliance Division staff, Legal Measures staff, and the Office of the Attorney General in order to resolve accounts when necessary. Responsible for adding correct addresses, phone numbers, employment information, and SSN to an account. Notating clear and precise notes on the Debt Manager system. Payment plans must be prepared accurately and must be entered into Debt Manager in a timely manner in accordance with established policies and procedures. 
• Responsible for maintaining accurate timesheets in Workday and updating timesheets daily. Responsible for adhering to all leave and call-in procedures. Maintaining a regular and reliable rate of attendance. Performs all other duties as assigned, including special projects. 
• Providing excellent customer service skills and communicating correct account information to customers.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. One year experience in Customer Service.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.