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ADMINISTRATIVE PROGRAM MANAGER I

Recruitment #24-005472-0024

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Introduction

 
See yourself as part of an organization working to improve the lives of Marylanders everyday.
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.
 

GRADE

19

LOCATION OF POSITION

Baltimore City Department of Social Services
Office of Learning
2000 N. Broadway
Baltimore, MD 21213

Main Purpose of Job

This position is to provide management and oversite of BCDSS FIA Training and Learning initiatives. Incumbent is primarily responsible for performing tasks in the following areas: FIA Programs, Policy and Procedure Review, Analysis and Support, Training Development, Information Tracking and Reporting and Department administration. Develop and monitor the FIA learning agenda by working backward from FIA goals set by the Deputy Director of FIA, Assistant Director of FIA and BCDSS Director. Collect and analyze data from various sources to determine casual factors contributing to the error rate and to recommend and monitor corrective action strategies for the bureau. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standard set by the Department.

POSITION DUTIES

Provides management and oversight for the new FIA staff assigned to the BCDSS FIA Training Region by planning, prioritizing, assigning, supervising, and reviewing the work of the staff responsible for providing Training Region services and activities. Analyze and assess training needs, evaluating the effectiveness of current procedures, and providing logistical planning for recommendations on new procedures to be offered to improve performance and reduce error rates. Develops and maintains mechanisms and statistical tools to track and monitor all aspects of training. 

Provides management and oversight for seasoned staff in FIA Centers. Uses the ADDIE process to analyze what kinds of issues and problems, strengths for the agency to build on, and designs or procures training to address these training needs. Provides expert knowledge of all programs through analysis of training metrics. Recommends to upper management policy and changes to facilitate training implementation; ensure agency compliance with federal and state laws.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited four-year college or university in Business Management, Business Administration, Human Services, Industrial & Organizational Psychology, or Education.

Experience: Three years of experience in administrative and professional work, including employee direction and supervision.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of experience identifying training opportunities for improving operations to achieve organizational objectives.

  • One year experience using Microsoft Office and G Suite.

  • One year experience with instructional design including job aids and the creation of interactive learning content.

  • One year experience supervising other employees.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

  •        Personal Leave - new State employees are awarded six (6) personnel days annually (prorated    based on start date).
  •        Annual Leave - ten (10) days of accumulated annual leave per year.
  •        Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  •        Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  •        Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  •        Pension - State employees earn credit towards a retirement pension. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Baltimore City Department of Social Services, Employment Services, 1910 N. Broadway, Baltimore MD. 21213, 3rd floor. 

If you have any questions concerning the recruitment process for this position, please email Lavelle Hall at lavelle.hall@maryland.gov.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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