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Payments Operations Manager

PROGRAM MANAGER I

Recruitment #24-005476-0049

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Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. [Description of team] The Employer Services directorate is responsible for overseeing employer participation in the FAMLI program – ensuring accurate and timely contributions and reports from employers and understanding their needs in complying with and participating in this new benefit. [Brief overview of job] The Payments Operations Manager oversees the collection of wage data reports and quarterly contributions from employers. The Payments Operations Manager will work closely with the Manager of Wage Data and Contributions to build out the policies, processes standards for the Wage Data and Contributions unit. This position plays a key role in maintaining compliance with FAMLI regulations and providing leadership to the unit.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

Resumes are acceptable.

GRADE

19

LOCATION OF POSITION

100 S. Charles Street
Baltimore, MD 21202

Main Purpose of Job

The Payments Operations Manager oversees the daily operations of the Payments Unit within the Employer Services Directorate in the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). This position ensures accurate and timely processing of employer contributions and wage data, playing a key role in maintaining compliance with FAMLI regulations and providing leadership to the team. The Payments Operations Manager also supports the strategic objectives of the directorate by implementing and improving operational procedures, managing staff, and resolving escalations.

POSITION DUTIES

Duties of this position include but are not limited to:

● Supervise and lead the Wage Data and Contribution team, including setting goals, monitoring performance, and providing mentorship.  
● Manage the allocation of resources within the team, ensuring optimal workload distribution and high performance.  
● Ensure all employer contributions are processed accurately and within the established timelines. 
● Develop, implement, and maintain operational procedures to enhance efficiency and reduce errors.  
● Monitor compliance with FAMLI regulations and escalate any discrepancies or issues as necessary.  
● Collaborate with the Compliance and Financial Services teams to resolve any payment issues and discrepancies.  
● Act as the primary point of contact for escalations related to payment processing.  
● Prepare and analyze reports related to employer contributions, wage data, and operational efficiency.  
● Use insights from data analysis to recommend and implement process improvements.

MINIMUM QUALIFICATIONS

Education: 
● A Bachelor’s degree from an accredited college or university
Experience:
● Five years of professional financial accounting experience 
● Five years of experience examining, analyzing, and interpreting large data, records and reports. 
● Five years of supervisory experience managing or leading teams.

DESIRED OR PREFERRED QUALIFICATIONS

● Exceptional attention to detail and a track record of identifying problems, generating and implementing creative solutions
● Excellent supervisory and leadership skills 
● Strong written and verbal communication 
● Proficiency in Microsoft Excel, Microsoft Word, and Google Workspace (Drive, Sheets, Calendar, etc.) 

You’ll fit right in at FAMLI if: 
● You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization 
● You’re a strong and inclusive leader who works well with people 
● You’re an excellent collaborator 
● You are excited about solving complex human and organizational issues 
● You’re an organized person who has experience coordinating complex projects 
● You’re great at delegating ownership to capable people

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. 

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  
● Flexible hours and hybrid teleworking 
● Paid holidays 12-13 per year 
● Generous paid leave package (annual, sick, personal and compensatory leave) 
● State Pension ("defined benefit" plan)
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventive heath services        
● Flexible Spending Account plans for Health Care and Daycare 
● State Employees Credit Union 

To learn more, please click this link: 

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 

Maryland Department of Labor/ Office of Administration
Attn: Erika Leonard-Anderson   24-005476-0049 
100 S. Charles Street, 5th Floor
Baltimore, MD 21201
For additional information, please contact Erika Leonard-Anderson at 410-767-3417or via email Erika.leonard-anderson1@maryland.gov.
   
The MD State Application Form can be found online
   
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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