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Plan Analysis Assistant Manager

Program Manager I

Recruitment #24-005476-0052

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Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. 

As the Insurance Plan Compliance Team, we work collaboratively with other teams within the FAMLI Division, including Products, Community Engagement, Employer Services, and Claims and Benefits to serve the Insurance Plan participants in the most effective and effective and efficient manner.

The Plan Analysis Assistant Manager will work closely with the Manager of Insurance Plan Analysis to service all Insurance Plans, ensuring they are in compliance with FAMLI laws, regulations, and prescribed guidance; and provide training and direct supervision of the daily activities of the Insurance Plan Analysts.


This is a Management Service position that serves at the pleasure of the Appointing Authority.

Resumes are acceptable.

GRADE

19

LOCATION OF POSITION

100 S. Charles Street
Baltimore, Maryland 21201

Main Purpose of Job

The Plan Analysis Assistant Manager serves in a supervisory role under the Insurance Plan Compliance Directorate within the Division of Family and Medical Leave Insurance (FAMLI) of the Maryland Department of Labor (MDOL). This position reports directly to the Manager of Insurance Plan Analysis, who is responsible for ensuring Analyst staff are appropriately trained regarding Laws, Regulations and prescribed guidance relating to reviewing, approving, and/or denial of Insurance Plan Applications. This position also manages the day-to-day activities of the Analysts including, but not limited to, coordination of leave, monitoring of work flow, and the Analysts’ ability to service the Employer Plans assigned to them. The Unit is primarily responsible for ensuring all Insurance Plans operate in compliance with the Laws, Regulations and prescribed guidance promulgated by FAMLI. This position may need to collaborate routinely with other teams within the FAMLI Division, including Products, Community Engagement, Employer Services, Claims Management, and Benefits Payment Management, in order to serve the Insurance Plan participants in the most effective and efficient manner. This position will provide training and direct supervision of the day-to-day activities of the Insurance Plan Analysts, making sure they have the tools needed to be effective in carrying out their job responsibilities.

POSITION DUTIES

Duties of this position include but are not limited to:
● Ensures Insurance Plan Analysts have knowledge of the Laws, Regulations and prescribed guidance relating to FAMLI Plans, and ensure appropriate in their administration and servicing of Insurance Plans.
● Provides consistent training of Plan Analysts regarding emerging best practices for the review, approval, or denial of Insurance Plan Applications.
● Utilizes available technological tools to determine if Plan Analysts are appropriately servicing Insurance Plans at the initial application stage and once Insurance Plans have been approved.
● Meets with Manager of Insurance Plan Analysis routinely to discuss emerging issues or best practices for servicing Insurance Plans, including, but not limited to, staffing issues.
● Coordinates leave of Plan Analysts to ensure appropriate staffing levels are available to ensure Insurance Plans have access to staff regarding questions, issues or concerns with their Insurance Plan.

MINIMUM QUALIFICATIONS

Education: 
A Bachelor’s degree from an accredited college or university
Experience:
Five (5) years of professional experience, including three (3) years of management responsibilities in developing or implementing policies and/or programs.

DESIRED OR PREFERRED QUALIFICATIONS

●Thoughtful listener, a strategic thinker, and respectful consensus builder with the ability to understand mission-driven organizations, with unquestionable integrity.
● Demonstrated ability to mentor and lead junior colleagues.
●Strong organizational skills, a flexible work style, and ability to manage multiple challenging projects simultaneously in a fast-paced work environment.
● Excellent written and verbal communication skills.
●Demonstrated experience with insurance policy analysis/ servicing, claims handling, or state insurance regulations.
● Commitment to standing up Maryland's paid family and medical leave program.

You’ll fit right in at FAMLI if: 
● You value autonomy in your work, strive to achieve mastery in your field, and are energized by working for a mission-driven organization 
● You’re a strong and inclusive leader who works well with people 
● You’re an excellent collaborator 
● You are excited about solving complex human and organizational issues 
● You’re an organized person who has experience coordinating complex projects 
● You’re great at delegating ownership to capable people

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. 

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  
● Flexible hours and hybrid teleworking 
● Paid holidays 12-13 per year 
● Generous paid leave package (annual, sick, personal and compensatory leave) 
● State Pension ("defined benefit" plan)
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventive heath services        
● Flexible Spending Account plans for Health Care and Daycare 
● State Employees Credit Union 

To learn more, please click this link: 

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 

Maryland Department of Labor/ Office of Administration
Attn: Erika Leonard-Anderson   24-005476-0052 
100 S. Charles Street, 5th Floor
Baltimore, MD 21201
For additional information, please contact Erika Leonard-Anderson at 410-767-3417or via email Erika.leonard-anderson1@maryland.gov.
   
The MD State Application Form can be found online
   
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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