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Digital Services Operations Lead

PROGRAM MANAGER II

Recruitment #24-005477-0033

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Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.8 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We know that delivering services primarily through a website is a new way of doing business in government.
 
Reporting directly to the Director of Digital Services, this position is crucial for ensuring the efficient operations of the Digital Services team, including its leadership team and vendor relationships. For the overall Digital Services team, the Operations Lead will work to actively foster a culture of inclusivity and innovation for our fully remote team. 

For the Digital Services leadership team, the Operations Lead will provide valuable project management and administrative support. As the principal contract manager, the Operations Lead will collaborate with our vendor partners, developing quality assurance mechanisms and managing performance.

This is a Management Service Position. This position serves at the pleasure of the Appointing Authority.

GRADE

20

LOCATION OF POSITION

Maryland Department of Labor
1100 N. Eutaw Street
Baltimore, Maryland 21201

Main Purpose of Job

The Digital Services Operations Lead is a critical member of the Digital Services team within the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). The Digital Services Operations Lead reports to the Director of Digital Services and leads all operations for the Digital Services team including the team’s vendors. The Operations Lead facilitates the smooth functioning of the Digital Services team by establishing efficient processes, systems, and tools to enhance productivity and communication.

POSITION DUTIES

Duties of this position include but are not limited to:

●  Acts as principal contract manager for all contracts supporting the digital services team, including agile service 
    delivery vendors team.
●  Works with vendors to develop quality assurance mechanisms for delivery.
●  Liaise with vendors regarding performance management.
●  Provides project management support to the Digital Services leadership team.
●  Supports Digital Services team hiring, including recruitment, interviewing, and administrative requirements.
●  Liaises with FAMLI and DOL personnel to facilitate onboarding and offboarding Digital Services team members.
●  Manages the Digital Services team's project management tools, including onboarding and offboarding team
    members and managing contracts, such as Jira and GitHub.
●  Establishes and iterates on team rituals and norms.
●  Develops communication patterns to support the rapidly growing Digital Service team.
●  Fosters a culture of inclusivity and innovation.
●  Drives team-oriented initiative for a fully remote team.  Develops systems for gathering team health.

MINIMUM QUALIFICATIONS

Experience: 

Minimum 5 years experience in project management, logistics, or administration, including:

●  Experience in agile project management for web/software development Scrum teams 
●  Experience and familiarity with using Google Workspace Suite (Google Docs, Google Sheets, Google Calendar)
    and Jira 
●  Experience managing users and roles in tools like Jira and Slack
●  Experience working as part of a fully remote team

DESIRED OR PREFERRED QUALIFICATIONS

●   Highly organized
●   Attention to detail 
●   Highly collaborative 
●   Systems thinking

You’ll fit right in at FAMLI if:

●   You value autonomy in your work, strive to achieve mastery in your field, and are energized by a mission-driven
     organization 
●   You are excited about solving complex human and organizational issues 
●   You’re an organized person who has experience coordinating complex projects You’re an excellent collaborator 

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interviews.

 A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume in the college transcript upload function under the “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

BENEFITS

Benefits

This is a full-time, permanent position and eligible for full State benefits, which include:
●  Flexible hours and hybrid teleworking
●  Paid holidays 12-13 per year
●  6 additional “personal days” at the beginning of every year
●  Generous paid leave package (annual, sick, personal and compensatory leave)
●  State Pension ("defined benefit" plan)
●  Tax-deferred supplemental retirement savings plans (401(k) and 457)
●  Free parking
●  Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic
    prescriptions, and free preventative health Services
●  Flexible Spending Account plans for Health Care and Daycare
●  State Employees Credit Union

To learn more, please click this link:  STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please contact: Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.U.S.

Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor/Office of Administration 
Attn: Tiffany Lott-Mallard 24-005477-0033
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

For additional information, please contact Tiffany Lott-Mallard at 410-767-2096 or via email Tiffany.Lott-Mallard1@maryland.gov

Maryland Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.


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