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PROGRAM MANAGER II

SR Strategic Initiatives Analyst

Recruitment #24-005477-0034

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Introduction

Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical family reasons. FAMLI is a social insurance system covering 2.8 million workers and 180,000 employees, delivered as a digitally native, public-facing service. We're in the early stages of building something as big as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

GRADE

20

LOCATION OF POSITION

Maryland Department of Labor
1100 N. Eutaw Street
Baltimore, Maryland 21201

Main Purpose of Job

Strategic Initiative Analysts bring the problem-solving mindset, analytical chops, and collaboration skill needed to tackle the most complex projects that go into the creation of a brand-new, digital-first, and user-centered government program.  Strategic Initiatives Analysts staff a variety of cross-functional projects within the FAMLI Division at the Maryland Department of Labor, including incubation projects and working groups that help FAMLI develop new capabilities, teams, and approaches to delivery paid family and medical leave to Maryland Workers.  Analysts also lead discovery, development, and execution of processes and systems that address frictions innate a rapidly growing organizations.

POSITION DUTIES

Duties of this position include but are not limited to:

  • Lead or support cross-functional projects aimed at developing new capabilities, teams, and approaches for the FAMLI Division, ensuring alignment with overall strategic goals and timelines.
  • Lead or support incubation projects that explore new methods, processes, and technologies to enhance the delivery of paid family and medical leave. 
  • Collaborate with various stakeholders, including internal teams and external partners to gather insights, identify challenges, and ensure that projects and aligned with overall strategic goals and timelines. 
  • Compile and analyze data to identify trends inefficiencies, and opportunities for improvement within the FAMLI Division.  
  • Provide actionable insights to inform decision-making.
  • Develop and implement processes and systems to address challenges associated with rapid organizational growth. 
  • Establish and monitor performance indicators to assess the effectiveness of initiatives and ensure continuous improvement in program delivery.
  • Work closely with various teams within the FAMLI Division to ensure seamless execution of strategic initiatives. 
  • Foster a collaborative environment that encourages knowledge-sharing and innovation. 
  • Lead efforts to manage and communicate changes resulting form new initiatives, ensuring smooth transitions and adoption across the Division.
  • Other duties as assigned. 

MINIMUM QUALIFICATIONS

Experience:  5 years of professional work experience in project management, operations, or administration, including:

  • Managing and coordination concurrent projects 
  • Stakeholder management
  • Data analysis

DESIRED OR PREFERRED QUALIFICATIONS

  • Demonstrated ability to balance meticulous attention to detail with the capacity to think strategically. 
  • Strong versatile communication skills, including ability to translate complex information visually, orally, and in writing.
  • Demonstrated growth mindset, with a commitment to learning, adapting, and embracing challenges as opportunities for development and innovation. 
  • Proven ability to align and collaborate with the diverse stakeholders.
  • Experience navigating, optimizing, or developing processes in growing or complex organizations. 
  • Experience working with Google Workspace, project management software, and data visualization software. 

SPECIAL REQUIREMENTS

All candidates are subject to background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether and monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date.  Information submitted after this date will not be considered.  Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection.  Units will select those candidates most closely demonstrating the qualifications for interview.

A resume and cover letter are strongly encouraged for this position.  Please upload on the Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function. 

EXAMINATION PROCESS

The assessment may consist of a rating or your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on you application.

BENEFITS

This is a full-time permanent position and eligible for full State benefits, which include:
  • Flexible hours and hybrid teleworking
  • Paid holidays 12-13 per year
  • Generous paid leave package (annual, sick, personal and compensatory leaves)
  • State Pension ("defined benefits" plan)
  • Tax-deferred supplemental retirement saving plans (401(k) and 457) 
  • Free parking 
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescription, and free preventative health services 
  • Flexible Spending Account plans for Health Care and Daycare
  • State Employees Credit Union

To learn more, please click this line:  STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please contact Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment.  Online applications are strongly preferred. A resume and cover letter are strongly encouraged for this position.  Please upload on Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other Tab.

U.S. Military Veterans may qualify for additional bonus points towards certification.  Any job offer will be contingent on the candidate providing a U.S. Military form DD214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).  Permanent State employees do not need to submit proof of Veterans' status.

If you are unable to apply online, or encounter difficulty attaching required or optional documentation.  You may submit via email to Tiffany.Lott-Mallard1@maryland.gov.  Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources 
Attn: Tiffany Lott-Mallard (24-005477-0034)
1100 N. Eutaw Street
Baltimore, MD 21201

The MD State Application Form can be found online. 

Maryland Department of Labor is an equal opportunity employer.  It is the policy MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age national origin or ancestry, marital status, parental status, sexual orientation, disability or status. 




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