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Executive Director of Occupational Licensing

PROGRAM MANAGER II

Recruitment #24-005477-0036

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Introduction

The Maryland Department of Labor is looking to hire an Executive Director of Occupational Licensing (Program Manager II) to oversee our Locksmith Program and five Occupational Licensing Boards.

This is a Management Services position that will serve at the pleasure of the Appointing Authority.

GRADE

20

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The Executive Director of Occupational Licensing provides daily direction for the Locksmith Program in addition to five State occupational licensing Boards (Master Electricians; Heating Ventilation, Air Conditioning and Refrigeration Contractors; Plumbing; Elevator Safety Review; and Stationary Engineers), and the staff assigned to the program and boards. Responsibility for the program and boards encompasses the licensing and regulation of over 46,000 active and inactive licensees in over two dozen licensing categories, as well as enforcement action against unlicensed practitioners.

POSITION DUTIES

Duties of this position include, but are not limited to:
  • Oversees the daily operation of the activities and related services of the locksmith program and five occupational boards. Provides direction for timely and effective processing of licensing applications, license denials and reinstatements to ensure that only persons who meet the legal requirements are licensed. Refers questionable applications to the commissioner, legal counsel and respective boards for guidance.
  •  Prepares or supervises the preparation of agendas, minutes and related materials for board meetings and actively participates in all public and executive session meetings. Conducts and coordinates all work assignments resulting from these meetings. Organizes and conducts annual educational seminars for the boards as established by their respective laws. Communicates activities, proposed legislation, regulations and compliance activities and special projects of the program and boards to the secretary and commissioner.
  • Manages the handling of complaints and informational telephone calls from consumers, licensees, businesspersons and legislative offices for the program and boards. Monitors and track types of calls and quality of responses, investigative outcomes, pre-charge reviews, decisions of administrative law judges, final orders, and response from the board members as well as consumers. Responds to the governor, secretary and commissioner correspondence as assigned. Insures responsiveness, accuracy, and conformity with the Freedom of Information Act through consultation with staff, board members, counsel and the secretary/commissioner.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of administrative staff or professional work

Notes: Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures, and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Supervisory experience 

Experience managing complaints

Experience working with mechanical trades

Experience working with County, State and/of Federal agencies

Experience creating or implementing legislative or regulatory policies

Selection Plan

       

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE ACCEPTABLE.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.


PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION


Completed applications, required documentation, and any required addendums may be mailed to:

 

Department of Labor Office of Human Resources

Attn: Tenisha Tunstall    24-005477-0036

100 South Charles Street, 5th Floor 

Baltimore, MD 21201

 

For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.

 

The MD State Application Form can be found online

 

Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to hr.recruitmentuser@maryland.gov or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.




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