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Project Management Office Manager

PROGRAM MANAGER III

Recruitment #24-005478-0053

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Introduction

Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons.  FAMLI is a social insurance system covering 2.6 million workers and 180,00 employees, delivered as a digitally native, public-facing service.  We're in the early stages of building something as big and far-reaching as unemployment insurance or a new health department.  We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

FAMLI's Project Management Office (PMO) is the central hub for the planning, coordination, and execution of the projects necessary to launch the FAMLI program.  The PMO provides structured guidance and oversight for projects, promoting best practices and setting standards that foster efficiency, accountability, and innovation.  In overseeing the Division's project portfolio, the PMO ensures that all projects align with the Division's mission, statutory requirements, and organizational goals. 

The PMO Manager plays a critical role in the FAMLI Division by leading the PMO and supervising a team of Project Managers.  This role requires a collaborative and flexible leader who can work effectively with cross-functional teams to achieve successful project execution.  The PMO Manager will oversee project planning, progress tracking, stakeholder engagement, and the continuous improvement of processes, all while championing a culture of creativity, rigor, and problem-solving within the team. 

This is a Management Service position that serves at the pleasure of the Appointing Authority.

Resumes are acceptable.

GRADE

21

LOCATION OF POSITION

Maryland Department of Labor
100 S. Charles Street
Baltimore, Maryland 21201

Main Purpose of Job

The Project Management Office (PMO) Manager oversees the execution of implementation projects needed to launch Maryland's Family and Medical Leave Insurance (FAMLI) program in compliance with statutory deadlines. The PMO Manager is responsible for monitoring and reporting on the FAMLI Division's master implementation plan and schedule, ensuring alignment across teams and projects with respect to program goals and deadlines. This role supervises a team of project managers that are collectively responsible for providing support and technical expertise to project owners, guiding them through the complexities of project execution and risk management, including facilitating communication among key stakeholders and optimizing project execution.

POSITION DUTIES

Duties of this position include but are not limited to:

  • Leads and supervises the PMO staff, providing oversight and support to individual Project Managers.
  • Manages the master project implementation plan and schedule for the Division, ensuring alignment with statutory deadlines, budgetary considerations, and program goals.
  • Establishes systems and processes to periodically review, control, report, and monitor project status.
  • Provides expert knowledge and support to FAMLI Division leaders in:
    • Leading, managing and coordination a wide variety of complex projects.
    • Defining project objectives, milestones, and scope, as well as identifying key internal and external stakeholders.
    • Establishing, leading, directing, and coordinating their project teams to accomplish their project objectives including providing day to day oversight of the projects.
  • Serves as primary point of contact for executive leadership on project management issues, providing regular update on project progress, risks, and key decisions.
  • Defines, maintains, and enforces the Division's standards for project management.
  • Oversees risk management and mitigation strategies, ensuring that risks to project success are identified and addressed promptly.
  • Identifies the need for additional resources to ensure the successful execution of the Division's implementation plan; and 
  • Leads post-implementation reviews to identify lessons learned and drive continuous improvement.          

MINIMUM QUALIFICATIONS

Experience:
  • At least six years of experience in project management, with demonstrated ability to lead and manage multiple, complex projects from inception to completion.
  • Experience in managing or supervising teams within a project management office or a similar function. 
  • Proven track record of developing and implementing project management frameworks, tools, and processes. 
  • Proficiency in project management software.
  • Experience in using data analytics for project tracking and outcome measurement. 

DESIRED OR PREFERRED QUALIFICATIONS

  • Demonstrated openness to multiple project management methodologies and a commitment to continuous learning, with the ability to adapt methods and tools to best suit the unique needs of each project.
  • Experience in developing and executing innovation strategies within a public sector or mission-driven environment. 
  • Familiarity with design-thinking principles.
  • Experience in change management, helping teams adapt to new processes, tools, and strategic priorities. 
  • Experience working with Google Workspace.  

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date.  Information submitted after this date will not be considered.  Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selections.  Units will select those candidates most closely demonstrating the qualifications for the interview.

A resume and cover letter are strongly encouraged for this position.  Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab. 

EXAMINATION PROCESS

The assessment any consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  • Flexible hours and hybrid teleworking 
  • Paid holidays 12-13 per year
  • Generous paid leave package (annual, sick, personal and compensatory leave)
  • State Pension ("defined benefits" plan)
  • Tax-deferred supplemental retirement savings plans (401(k) and 457)
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services 
  • Flexible Spending Account plans for Health Care and Daycare
  • State Employees Credit Union
To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please contact Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment.  Online applications are strongly preferred.  A resume and cover letter are strongly encouraged for this position.  Please upload on Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.

U.S. Military Veterans may qualify for additional bonus points towards certification.  Any job offer will be contingent on the candidate providing a U.S Military form DD214 verifying honorable discharge from services prior to starting employment (and may be requested prior to interview).  Permanent State employees do not need to submit proof of Veterans' status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation.  You may submit via email to Tiffany.Lott-Mallard1@maryland.gov.  Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to:
 
MDOL Office of Human Resources 
Attn: Tiffany Lott-Mallard (24-005478-0053)
100 S. Charles Street
Baltimore, Maryland 21201



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