Skip to Main Content

Director of Unemployment Insurance Claim Center

PROGRAM MANAGER IV (Internal Only)

Recruitment #24-005479-0053

Go Back Apply View Benefits

Introduction


The Maryland Department of Labor, (Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of Director of Unemployment Insurance Claim Center. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

Spanish speaking candidates are encouraged to apply.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

Resumes are acceptable.

GRADE

22

LOCATION OF POSITION

Baltimore County, Maryland (Towson) 

Main Purpose of Job

This position reports directly to the UI Deputy Director of Benefits. This position is responsible for all unemployment insuranceactivities of the Towson Center. The primary functions of the center are taking and processing claims and preparing claims for theadjudication process. The Center averages a staffing level of 55. In addition to the management and operation of the unemployment insurance functions, the Director is responsible for all logistical, maintenance and operational aspects of the building.

POSITION DUTIES

Position Duties:

  • Manage the resources of the Maryland Department of Labor (MDOL) Unemployment Insurance Claim Center to deliver high-quality unemployment insurance services to customers, thereby supporting the economic stability of the labor force, businesses, and the community.
  • Organize, assign, and oversee the work within the claim center to meet the goals and standards set by
  • the agency.
  • This includes monitoring client call flow, position allocation, staff availability, and economic conditions.
  • Perform various administrative functions to ensure effective operations within the claim center.
  • Additionally, promote the Labor Department's programs through outreach to interested groups and the public.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor’s degree from an accredited four-year college or university in Business Administration.

Experience: Five years of management/supervisory experience in claims taking or adjudication in a call center environment.

Notes:
1. Additional experience may be substituted on a year-for-year basis for the required or preferred education.

LIMITATIONS ON SELECTION

This position is currently limited to the Division of Unemployment Insurance only. 

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. A resume and cover letter are strongly encouraged for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the “Transcript” upload function, or via the JobAps “Other” tab.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  
● Flexible hours and hybrid teleworking 
● Paid holidays 12-13 per year 
● Generous paid leave package (annual, sick, personal and compensatory leave) 
● State Pension ("defined benefit" plan)
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventive heath services        
● Flexible Spending Account plans for Health Care and Daycare 
● State Employees Credit Union 

To learn more, please click this link: 

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 

Maryland Department of Labor/ Office of Administration
Attn: Felicia Ransome   24-005476-0053 (Director of Unemployment Insurance Claim Center) 
100 S. Charles Street, 5th Floor
Baltimore, MD 21201
For additional information, please contact  via email felicia.ransome@maryland.gov.
   
The MD State Application Form can be found online
   
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

Powered by JobAps