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Deputy Executive Director of Programs

PROGRAM MANAGER IV

Recruitment #24-005479-0054

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Introduction


 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Services position, and serves at the pleasure of the Appointing Authority.
 

GRADE

22

LOCATION OF POSITION

Maryland Department of Human Services
Child Support Administration
25 South Charles St.
Baltimore, MD 21201

Main Purpose of Job

This position is responsible for frequent and effective monitoring, oversight and coordination of the four metro county child support offices for the Department of Human Services (Anne Arundel, Baltimore, Montgomery, and Prince George's Counties) in addition to the Baltimore City Office of Child Support Services via contracted services of a private vendor. The Deputy Executive Director for Programs is responsible for the implementation, monitoring, and performance results of the Baltimore City Office of Child Support Privatization Project and Programs. Additionally, the position develops, implements, obtains funding, and monitors various special projects and programs such as: non-custodial parent initiatives including employment and training related programs; and provides general programmatic guidance and oversight to the child support offices of the Local Department's of Social Services. 

POSITION DUTIES

  • Directs and oversees an annual contractual privatization project in Baltimore City.
  • Monitors the contract to ensure contractor compliance. 
  • Issues corrective action and monitoring plans to fix errors, address audit findings, and ensure adherence to Federal regulations, State statute, and State policies and procedures. 
  • Oversees office functions operated and managed by State workers (undistributed collections, investigations, and court activities), contracted staff (office conferences, correspondence, filing of child support orders and affidavits of paternity with the court via the Office of Special Counsel). 
  • Provides onsite training and support to the four metro child support offices, Baltimore City Office of Child Support Services, and local child support offices. 
  • Ensures a clear and thorough understanding and adherence to all laws, policies, and procedures to improve performance. 
  • Provides guidance and assistance in developing budgets and budget presentation for the metro child support offices. 
  • Ensures emergency evacuation planning, continuations of operations planning and implementation, and proper space utilization of the metro child support offices or satellite locations. 
  • Provides assistance and support to the metros as necessary to activate continuation of operation plans when an emergency situation arises. 
  • Directs and oversees various special projects, outreach initiatives, and programs such as: access and visitation and employment and training programs for non-custodial parents.
  • Ensures grant applications are developed to ensure the programs respond to the needs of the service population. 
  • Submits grant applications, waiver requests to the Federal Office of Child Support Enforcement for use of incentive funding to support programs. 
  • Develops reports to monitor and report on program success.

MINIMUM QUALIFICATIONS

Education: Possession of a bachelor's degree from an accredited four-year college or university.    

Experience: Five (5) years of executive/senior management level leadership experience with the Title IV-D Federal, State, or Local Child Support Programs.  

Notes:   

1. Additional Four (4) years of executive/senior management level leadership experience with the Title IV-D Federal, State, or Local Child Support Programs may be substituted for the required education.

2.  Additional graduate level education at an accredited college or university may also be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

  • Knowledge of public budget/accounting, auditing, personnel, statistical analysis, contract monitoring, and procurement. 
  • Knowledge of Title IV-D Child Support Program and including experience in leading a child support division, office, or agency.
  • Ability to plan, organize, direct, and manage multiple projects to meet strict deadlines.
  • Strong written and oral communication abilities.
  • Strong analytical skills preferred.
  • Problem solving and critical thinking skills are required.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. It is important that you report all related education and experience that is relevant to this recruitment qualifications. We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.  CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personal days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.
  • Pension - State employees earn credits towards a retirement pension.
  • Positions may be eligible for telework.

 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Maryland Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

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Apply via Paper Application. You may also download and complete the Paper Application here.

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