The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!
GRADE
23
LOCATION OF POSITION
This position is located at:
Baltimore State Office Complex
301 W. Preston Street
Baltimore, MD 21201
** This is position is telework-eligible.
Main Purpose of Job
The
Maryland Department of General Services (DGS) is looking to hire a talented and
experienced leader to serve as the Director of Performance Improvement & Innovation. This position will
play a pivotal role in developing, implementing, and overseeing the agency's
performance metrics across all DGS divisions. The position will oversee
comprehensive human-centric performance and the build-out, implementation, and
adoption of a continuous improvement program that stretches across the entire
agency, to enhance efficiency and effectiveness across all divisions. This
position will play a pivotal role in fostering a culture of continuous
improvement, ensuring timely and comprehensive responses to challenges, and
optimizing operational processes that are designed with a deep understanding of
the human and behavioral elements of a high-functioning organization. The
successful candidate will manage a team of analysts dedicated to providing
trend analyses, data visualization, and other essential process improvement
functions. Additionally, this role will contribute to the creation of the
agency’s Strategic Plan by providing critical insights into the effective
measurement of short, medium, and long-term goals.
POSITION DUTIES
Strategic Leadership:
- Develop and implement a
comprehensive performance management, process improvement, and innovation strategy
for the agency.
- Co-create and maintain
performance metrics to evaluate the effectiveness of various DGS divisions
within the agency.
- Drive a culture of continuous
improvement and accountability throughout the organization.
- Lead, mentor, and develop a
team of data analysts; foster a collaborative and results oriented work
environment, and ensure continuous professional development opportunities.
Data Analysis and Visualization:
- Participate in and/or oversee
the collection, analysis, and reporting of performance data.
- Guide data analysts in
performing trend analyses and creating visualizations to support
decision-making. Ensure the accuracy and
integrity of performance data.
- Develop and oversee maintenance of an agency-wide integrated data management platform.
Process Improvement:
- Work with unit heads to
identify opportunities for process improvements and operational efficiencies
within the department.
- Implement best practices and
innovative solutions to enhance agency performance, and collaborate with managers
to develop and execute improvement initiatives.
Strategic Planning:
- Participate in the development
of the agency's strategic plan.
- Provide critical insights into
the measurement of short, medium, and long-term goals.
- Work with senior leadership to
align performance metrics with strategic objectives.
- Assist in defining key
performance indicators to track progress towards strategic goals.
Reporting and Communication:
- Prepare and present performance
reports to senior leadership and stakeholders.
- Communicate performance
insights and recommendations clearly and effectively.
- Serve as the primary point of
contact for performance management inquiries.
- Serve as DGS’s liaison to the
Governor’s Office of Performance Improvement (GOPI).
- Serve as DGS’s representative
on the Governor’s Performance Improvement Council.
Team Management:
- Lead, mentor, and develop a team of data analysts, fostering a collaborative and results-oriented work environment.
- Ensure continuous professional development opportunities for team members.
DESIRED OR PREFERRED QUALIFICATIONS
Education:
- Bachelor’s degree in Public Administration, Business Administration, Organizational Development, Data Analytics, or a related field. Master’s degree preferred.
Experience:
- Minimum 7 years of progressive experience in process improvement, organizational development or organizational change, innovation, or a related field, with at least 3 years in a leadership role.
- Experience leading large-scale change initiatives and continuous improvement programs.
- Proven track record of managing cross-functional teams and projects, and experience developing and implementing performance measurement systems.
- Experience with human-centered design principles and their application in organizational development.
- Strong background in data analysis and performance metrics to drive decision-making and improvement initiatives.
- Proficiency in project management methodologies (e.g., Agile, Lean, Six Sigma) to drive process improvements and innovations.
- Ability to work in a fast-paced environment; strong analytical skills, and strong written and verbal communication skills.
- Excellent interpersonal and collaboration skills, with a history of working effectively with multiple stakeholders across various departments or sectors.
BENEFITS
The State of Maryland offers a generous
benefits package that includes:
- Tuition reimbursement for those who
qualify
- Free mass transit in Baltimore & Annapolis
- Generous paid leave that increases with
years of service
Interested applicants should e-mail a resume and cover letter to dgs.resumes@maryland.gov –
include “Director, Performance Improvement” in the subject line of
the e-mail.
This position is open until filled.
For questions, call our HR Office at 410-767-4985.
Our sites use cookies to enable functionality, analyze visitor traffic, and deliver a better user experience. By clicking 'Accept' below or continuing to use this website, you agree to accept cookies on this browser. For more information, please review our Cookie Policy.
