Member Services Administrator
PROGRAM MANAGER SENIOR II
Recruitment #24-005483-0025
Department | Maryland State Retirement and Pension Systems |
---|---|
Date Opened | 8/30/2024 1:27:00 PM |
Filing Deadline | 9/20/2024 11:59:00 PM |
Salary | $102,426.00 - $165,372.00/year |
Employment Type |
Full-Time
|
HR Analyst | Jacqueline Wallace |
Work Location |
Baltimore City
|
Telework Eligible | Yes |
Introduction
The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System. The System is a multi-employer, public employees’ defined benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, supporting over 397,000 active members, retirees and beneficiaries.
The Agency is seeking a highly skilled manager to serve as the Member Services Administrator for its Member Services Division. This is a Management Service position and serves at the pleasure of the Appointing Authority. This is hybrid position will require the candidate to be in the office three days per week.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Customer Service Management:
Planning, organizing, and directing Member Services staff in
both long and short-range planning of goals, objectives, policies, and
priorities and ensuring that established goals and priorities are achieved.
Understanding, interpreting, and applying provisions of
federal, State and local laws and regulations pertaining to the administration
of pension and tax laws, regulations, policies, and programs.
Program Oversight, provides managerial direction of the
development and facilitation of the following:
Counseling:
This unit meets one-on-one with members and retirees and
conducts sessions at the Agency and various other locations throughout the
State. Counselors participate in both Agency initiated group seminars as well
as employer and employee organization sponsored seminars and programs.
Telephones:
This unit provides telephone counseling and problem solving
to participants and pension annuitants through telephone calls (approximately
119,000 calls responded to annually). The unit serves as the initial point of
caller contact for clarification on retirement matters, response to questions,
account problems, or non-receipt of pension checks.
Correspondence:
This unit responds to written inquiries received from
members, former members, beneficiaries, retirees, employers and others. Topics
include, but are not limited to, benefit questions, complex pension issues and
resolution of members' problems.
Correspondence comes into the Agency through mail, e-mail,
fax and mySRPS (Agency's secure portal for members and retirees).
MINIMUM QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Please include a cover letter and resume with your
application. Resumes will NOT be
accepted in lieu of completing the application. All information concerning your qualifications
must be submitted by the closing date.
We will not consider information submitted after this date. If you have
any questions about this recruitment, please call 410-767-4850.
Online application process is STRONGLY preferred. If the online application process is not
available, you may submit a paper application and supplemental questionnaire
(by the closing date) to:
Department of
Budget and Management Recruitment and Examination Division
301 W. Preston
Street, Room 608
Baltimore, MD
21201
The resulting certified eligible list for this recruitment
may be used for similar positions in this or other State agencies.
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to
recruiting, retaining and promoting employees who are reflective of the State’s
diversity. People with disabilities and bilingual candidates are encouraged to
apply. We thank our Veterans for their service to our country.
Click on a link below to apply for this position:
Fill out the Application NOW using the Internet. | Apply Online |
Apply via Paper Application. | You may also download and complete the Paper Application here. |