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Deputy Director, Department of Social Services

PROGRAM MANAGER SENIOR II

Recruitment #24-005483-0034

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet thTe needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position that serves at the pleasure of the Appointing Authority.
 

GRADE

24

LOCATION OF POSITION

Maryland Department of Human Services
Baltimore County Department of Social Services
Children Services
6401 York Road
Baltimore, MD 21212

Main Purpose of Job

The Deputy Director plans, develops, implements, directs, coordinates, evaluates and provides leadership for a variety of complex social services programs administered by the Local Department of Social Services whose mission includes strengthening families, assisting in the protection vulnerable children and adults, and ensuring the well-being of those under the guardianship of the Department.

POSITION DUTIES

Program Development and Evaluation 
  • Initiate, review and evaluate Social Services priorities and procedures. 
  • Evaluate program effectiveness in order to promote high quality service delivery to children, youth, adults and families.
  • Advise and make recommendations to the Director regarding social policy direction, and fiscal and program design. 
  • Ensure that all programs are managed properly.
  • Ensure Performance Quality Improvement remains a critical part of the Agency philosophy. 
Human Resource Management 
  • Ensure organizational development and staff development within the Social Services programs.
  • Effective utilization of human resources to achieve program goals and provide optimal customer service. 
  • Recruitment and retention of a qualified workforce. 
  • Ensure training and staff development opportunities are available to optimize staff potential. 
  • Monitor the delivery of services to ensure compliance with policy and achievement of quality outcomes. 
Resource Planning and Management 
  • Perform annual planning and budgeting activities and communicate them effectively. 
  • Identify potential new funding opportunities and encourage staff to find alternate funding resources to achieve program goals. 
  • Ensure that sound management practices are adhered to and reflect productive use of all available resources. 
Program Leadership and Management 
  • Provide leadership in program planning, advise the Director and other senior State administrators, county government, State Legislators and DSS Advisory Board regarding issues involving the Agency’s Social Services programs. 
Organizational Representation and Liaison 
  • Develop and maintain relationships with other State, County and non-governmental agencies to facilitate achievement of program goals. 
  • Communicate effectively and serve as an advocate for the programs and program participants who utilize the Agency’s services.

MINIMUM QUALIFICATIONS

Education:  Master's Degree or Juris Doctor (JD) Degree.

Experience: Five years of experience managing public or private social service programs.

DESIRED OR PREFERRED QUALIFICATIONS

Two years of program management experience including policy development,  budgeting and/or performance management.

Two years of experience working in or consulting with government agencies.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Betty Ketterman, Department of Human Services - Baltimore County DSS, Human Resources Unit, 6401 York Road, Baltimore, MD 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to betty.ketterman1@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 
If you have any questions concerning this recruitment process for this position, please contact 410-853-3965. 

TTY Users: call via Maryland Relay.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

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