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ADMINISTRATIVE AIDE

Recruitment #24-006182-0003

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Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government.  The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland's 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.

GRADE

11

LOCATION OF POSITION

200 St. Paul Place
Baltimore, MD 21202

Main Purpose of Job

The Office of the Attorney General is seeking applicants for an Administrative Aide to assist in the administration of the Health Education and Advocacy Unit in the Consumer Protection Division. 

If you're passionate about being part of a mission-driven team, detail oriented, with excellent written and verbal communication skills, and are comfortable using a client management database, you can help us make a difference in the lives and health of Marylanders!

POSITION DUTIES

Job responsibilities and duties include: 

• Intake of written, oral and electronic correspondence
• Scan communications into the unit’s database 
• Data entry of all forms of consumer contact 
• Oral and written communication with consumers, healthcare providers insurers, and others 
• Closing case files 
• Assist with office reception duties 
• Provide administrative support to the unit’s directors, staff and volunteers
• Assist with Public Information Act responses

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative experience.

The following may be substituted for the minimum qualifications:

1. An associate degree with at least two years of administrative experience;
2. A Bachelor’s degree from an accredited university with volunteer or work experience in an office setting

Strong interpersonal and organizational skills and proficiency using MS Office Suite. 

SELECTIVE QUALIFICATIONS

Candidates must be proficient in using Microsoft Office Suite.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will have:

Experience using a database program, preferably a customer management database program.
Experience in a health insurance or medical practice setting.

SPECIAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

SELECTION PROCESS

Applicants who meet the minimum, selective, and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).  

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

Health Benefits: Medical, Prescription, Dental, Vision Coverage, & Life Insurance


1. Personal - 6 days per year (prorated based on start date)
2. Annual - 10 days per year (increases every 5 years)
3. Sick - 15 days per year
4. Parental Leave - up to 60 days per birth or adoption

Local Mass Transit Benefits

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447.   TTY Users: call via Maryland Relay

If you have specific questions about recruitment, please call 410-576-6440 or email hr@oag.state.md.us.  

The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws



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