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OFFICE SECRETARY II

Recruitment #24-007704-0001

Introduction

The Maryland Tax Court, an independent State agency in the Executive branch, provides the highest administrative level for local tax-related appeals. The Court’s mission is to provide an independent forum servicing all state taxpayers for the effective, fair, and efficient hearing and resolution of tax controversies.  

Telework is not available for this position; the incumbent is required to work in the office every day.

This is a Special Appointment position and serves at the pleasure of the appointing authority.

GRADE

9

LOCATION OF POSITION

Maryland Tax Court
301 W. Preston St., Suite 1513
Baltimore, MD 21201

Main Purpose of Job

The incumbent is primarily responsible for data entry on the Tax Court Case Management System for accurate and complete recordation of all submitted information in accordance with agency docket maintenance requirements. Entry of new information must be inputted within one day of receipt. Prepare appeal acknowledgement correspondence to taxpayer appellant, including, in the case of a letter appeal, a cover letter and attached petition forms and in the case of petition forms, a letter. Acknowledgements are required to be mailed within one day of receipt of appeal letter or petition. Clearly answer and screen telephone calls for the agency in a continually pleasant, professional, and courteous manner, providing assistance and general information, requiring comprehensive knowledge of Court rules, policies, procedures and ability to quickly obtain specific information. Accurate filing of Court files and maintenance of Court filing system is required.

POSITION DUTIES

Timely perform data entry on the Tax Court Case Management System for accurate and complete recordation of all submitted information in accordance with agency docket maintenance requirements. Entry of new information must be input within one day of receipt.

Timely prepare appeal acknowledgement correspondence to taxpayer appellant, including, in the case of a letter appeal, a cover letter and attached petition forms and in the case of petition forms, a letter.   Acknowledgements are required to be mailed within one day of receipt of an appeal letter or petition.

Answer and screen telephone calls for the agency in a professional and courteous manner, providing assistance, and general information, requiring comprehensive knowledge of Court rules, policies, procedures, and the ability to quickly obtain specific information concerning any particular appeal, and/or taking a clear and accurate message using the appropriate forms as provided by the agency.

Prepare case file for each appeal filed, including labeling, correspondence placement, and filing. 

Monitors, maintains, and report to supervisors, the office supplies required to be ordered from state vendors, contracts, or other suppliers.

Serve as, and assume duties of, secretarial chief in the absence of the management associate, including the initial date entry for new appeals (case numbering), the processing of incoming mail, the review of initial appeals information in order to determine proper type and decision-making for the proper and efficient operation of the Tax Court.  Serve as agency representative at State mandated meetings, where presence is requested or required.

Certifies and mails prepared and signed Orders, indicating actions of the Court to the related parties, requiring review of the appeal file and knowledge of proper recipients.

Prepares mail and utilizes postage meter for postage placement and mailing, requiring knowledge of USPS rates and procedures.  Monitor copy machine use and report, as contact person, monthly usage to vendor, and machine operations problems to service provider when necessary.  Ability to perform minor repairs is required.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. 

Experience: Two years performing secretarial or clerical work involving typing duties.

Notes: 1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education. 
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience. 
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

The selected candidate should have the ability to perform multiple clerical duties, along with customer service experience, proper telephone etiquette, be detailed oriented and have very good organizational and multi-tasking skills.
  
Two years of experience in any judicial and/or administrative hearing settings will be highly considered.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the closing date.

BENEFITS

FURTHER INSTRUCTIONS

Online application process is STRONGLY preferred. If online process is not available, please send your paper application to: Department of Budget and Management, Recruitment and Selection Division, 301 W. Preston St., Room , Baltimore, MD 21201.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689. Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Should additional information regarding this recruitment be required, please contact the DHMH Recruitment and Selection Division at 410-767-1251 or via email at dhmh.jobs@maryland.gov.



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