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Civic Designer, Innovation Team

ADMINISTRATOR VI

Recruitment #24-007876-0001

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Introduction

The civic designer is appointed by, and serves at the pleasure of, the Governor.

The civic designer will work as part of the Innovation Team to deploy design-based innovation approaches that support Maryland communities. The civic designer will support research, synthesis and framework development, idea generation, prototyping, and testing for the Innovation Team.

To apply, please submit your resume to innovation.team@maryland.gov by the deadline, Friday, July 12, 2024 at 11:59PM ET. The subject line should read: (YOUR NAME – Civic Designer, Innovation Team)

GRADE

21

LOCATION OF POSITION

Annapolis and Baltimore City, MD

POSITION DUTIES

General Purpose: The civic designer will play a central role in deploying design-based innovation approaches to support the Innovation Team’s work to reduce child poverty in Maryland.

Responsibilities:
  • Guide Innovation Team colleagues, together with collaborators in government and in Maryland communities, through rigorous innovation processes, including research, synthesis and framework development, idea generation, prototyping, and testing 
  • Design, plan, and deliver qualitative design research 
  • Make research findings relevant and impactful through a variety of formats such as slide decks, stories, videos, experiences, exhibits, and design artifacts 
  • Employ best practices to create a seamless user experience for those within government and for communities across Maryland 
  • Develop templates, tools, and methods that government can use to improve service and program delivery 
  • Engage and collaborate with community organizations dedicated to strategies that promote economic mobility and reduce child poverty 
  • Plan and execute workshops with stakeholders 
  • Stay up to date with trends in civic design and public innovation and share best practices and cutting-edge research 
  • Prepare reports, summaries, presentations, visuals, recommendations, and other work products and present to government leaders, community members, and other partners 
  • Support the Innovation Team and other state government colleagues in agile ways of working
  • Other duties and projects as assigned

MINIMUM QUALIFICATIONS

  • Experience applying equity-centered design approaches to projects and workstreams  
  • Experience conducting user research and generating actionable next steps  
  • Experience working across government, nonprofit, and private sectors  
  • A customer service mindset and commitment to relationship-building within and beyond government  
  • A track record of demonstrating and successfully applying the following characteristics:
    • Excellent ability to simplify information and concepts, to formulate options and recommendations, and to communicate with all levels of management and workforce to achieve objectives  
    • Steady and resolute manner that inspires confidence and trust 
    • States and maintains position backed by facts, while working through differences and alternative views in a respectful manner  
    • Effective listener - probes, surfaces, and shares new ideas and ways of doing things  
    • High energy, highly resilient, and resourceful 
    • A “self-starter” motivated by the achievement of the organization, the team, and themselves – in that order 
    • Organized, with the ability to manage and prioritize multiple priorities and work projects  
    • A team player, with the ability to organize, assign, and track completion of work by direct and indirect team members 
    • Flexible and adaptable, even while maintaining a keen focus on objectives  
    • Leads by example – hands on role model  
    • Highest personal standards of integrity

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

To apply, please submit your resume to innovation.team@maryland.gov by the deadline, Friday, July 12, 2024 at 11:59PM ET. The subject line should read: (YOUR NAME – Civic Designer, Innovation Team)

The State of Maryland is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The State of Maryland is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The State of Maryland is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The State of Maryland will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.



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