OUTREACH STAFFER I - III
MIA OFFICER I - MIA ANALYST I
Recruitment #24-009637-0001
Department | Maryland Insurance Administration |
---|---|
Date Opened | 7/26/2024 10:00:00 AM |
Filing Deadline | 8/9/2024 11:59:00 PM |
HR Analyst | Lynn Hill |
Introduction
The Maryland Insurance
Administration (MIA) is an independent State agency that regulates Maryland’s
$46 billion insurance industry and protects consumers by monitoring and
enforcing insurers’ and insurance professionals’ compliance with State
law. Through the diligence of a highly professional staff of market
analysts, financial analysts, accountants, lawyers, law enforcement officers,
actuaries, complaint investigators, and others, the MIA works to facilitate a
strong and competitive insurance marketplace where consumers are well informed
and treated fairly. Staff members are subject matter experts who serve as
a resource for lawmakers, consumers, and other public and private entities.
The MIA is charged with a broad range of responsibilities including the
licensure of insurance carriers and insurance producers (brokers/agents)
operating in Maryland, the conduct of financial examinations of companies to
monitor financial solvency, and the review and approval of rates and contract
forms. The MIA investigates reports of consumer fraud and consumer
complaints about life, health, automobile, homeowners, and/or property
insurance. Insurance carriers are subject to market conduct examinations
and other actions to monitor compliance with Maryland law. The MIA also
has a unit dedicated to consumer education and outreach, which participates in
hundreds of events and reaches thousands of individual consumers
annually.
GRADE
Outreach Staffer I $50,565 - $80,884
Outreach Staffer II $53,808 - $86,322
Outreach Staffer III $57,275 - $92,108
LOCATION OF POSITION
Main Purpose of Job
This position will staff the consumer outreach efforts throughout
the state and assists with responding to consumer questions received by the
Consumer Education and Advocacy Unit.
POSITION DUTIES
The MIA’s Consumer Education and Advocacy Unit (CEAU) is recruiting for the position of Outreach Staffer I, II, or III. This position is responsible for attending and staffing outreach events that includes many evenings and weekends; assisting with the operation of the CEAU Rapid Response Program; and handling disaster response for those insured in the State of Maryland. In addition, this position will provide consumers with assistance related to all lines of insurance, insurance laws and regulations and assist in identifying outreach opportunities, scheduling events, and networking with potential agency partners.
This
position will assist with the creation of content for brochures, videos, social
media posts and other consumer materials for use on the MIA website and at
outreach events. Possession of a vehicle and valid driver’s license is required
for extensive in-state travel. This position involves special physical
demands such as the ability to lift 50 plus pounds, climb ladders, lift and set
up supplies and exhibits.
MINIMUM QUALIFICATIONS
Outreach Staffer I
Education: Completion of 60 credit hours at an accredited college
or university.
Experience: Six months of experience performing marketing or
outreach related functions.
Note:
1. A high school diploma or GED, and two years of
experience in the insurance industry as an agent, customer service
representative, claims adjuster, underwriter or related experience may
substitute for the minimum requirements.
2. A high school diploma or GED and two years and
six months of experience performing marketing or outreach related functions may
substitute for the minimum requirements.
3- A high school diploma or GED, and two years of
experience working at the Maryland Insurance Administration in a position that
requires knowledge, understanding, and interpretation of Maryland insurance
laws may substitute for the minimum requirements.
Outreach Staffer II
Education: Completion of 60 credit hours at an accredited college
or university.
Experience: One year of experience as an Outreach Staffer I.
Note:
1. A high school diploma or GED and three years of experience in
the insurance industry as an agent, customer service representative, claims
adjuster, underwriter, or related experience may substitute for the minimum
requirements.
2. A high school diploma or GED and three years of experience
performing marketing or outreach related functions may substitute for the
minimum requirements.
3- A high school diploma or GED and three years of experience
working at the Maryland Insurance Administration in a position that requires
knowledge, understanding, and interpretation of Maryland insurance laws may
substitute for the minimum requirements.
Outreach Staffer III
Education: Completion of 60 credit hours at an accredited college
or university.
Experience: One year of experience as an Outreach Staffer
II.
Note:
1. A high school diploma or GED, and four years
of experience in the insurance industry as an agent, customer service
representative, claims adjuster, underwriter, or related experience may
substitute for the minimum requirements.
2. A high school diploma or GED and four years of
experience performing marketing or outreach related functions may substitute
for the minimum requirements.
3. A high school diploma or GED and four years of experience
working at the Maryland Insurance Administration in a position that requires
knowledge, understanding, and interpretation of Maryland insurance laws may
substitute for the minimum requirements.
DESIRED OR PREFERRED QUALIFICATIONS
Experience using electronic devices and software applications to
create videos for social media posts.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification are required to travel to
complete work and should possess a motor vehicle operator’s license valid in
the State of Maryland.
BENEFITS
FURTHER INSTRUCTIONS
If you have any questions about this recruitment, please
contact lynn.hill@maryland.gov
For immediate consideration, upload one WORD or PDF file, at the
"Resume" tab, that contains:
1. a cover letter stating your interest and specific salary
requirements; and
2. a current professional resume.
If you are unable to apply online, you may submit via mail. Pleas
e be sure to include all documents that are listed above, to
ensure timely processing.
Complete application packets may be mailed to:
Maryland Insurance Administration Human Resources - Recruitment#:
24-009637-0001
200 St. Paul Place, Suite 2700
Baltimore, MD 21202
Incomplete submission will not receive consideration.
TTY Users: call via Maryland Relay We thank our Veterans for
their service to our country, and encourage them to apply. As an equal
opportunity employer Maryland is committed to recruiting, retaining and
promoting employees who are reflective of the State’s diversity.
Click on a link below to apply for this position:
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